From 53d4a50c5da834b5b8000b23ac5277c0653b2091 Mon Sep 17 00:00:00 2001 From: maddylewis <38016013+maddylewis@users.noreply.github.com> Date: Tue, 5 Nov 2024 12:16:29 -0500 Subject: [PATCH] [NO QA] Update Use-your-Expensify-Card.md general helpdot improvement - https://github.com/Expensify/Expensify/issues/439819 --- .../expensify-card/Use-your-Expensify-Card.md | 18 ++++++++++++------ 1 file changed, 12 insertions(+), 6 deletions(-) diff --git a/docs/articles/new-expensify/expensify-card/Use-your-Expensify-Card.md b/docs/articles/new-expensify/expensify-card/Use-your-Expensify-Card.md index 6c7457641ce65..8915778962a08 100644 --- a/docs/articles/new-expensify/expensify-card/Use-your-Expensify-Card.md +++ b/docs/articles/new-expensify/expensify-card/Use-your-Expensify-Card.md @@ -4,13 +4,13 @@ description: Use your physical or virtual Expensify Card ---
-As soon as you receive your physical Expensify Visa® Commercial Card, you can start using it right away by swiping it like you would with any other card, or you can link your card to your Apple or Google Pay mobile wallet to make in-person, contactless payments. You can also use your virtual Expensify Card for online and in-app purchases. +As soon as you receive your physical Expensify Visa® Commercial Card, you can start using it right away by swiping it like you would with any other card. You can also link your card to your Apple or Google Pay mobile wallet to make in-person, contactless payments. You can also use your virtual Expensify Card for online and in-app purchases. A virtual card is a digital card that can be used for online transactions. Virtual cards have the same details as physical cards, but they offer several additional benefits: -- **Flexibility**: Virtual cards can be created or deleted instantly. You can use them for individual transactions with predetermined amounts or recurring payments and subscriptions. +- **Flexibility:** Virtual cards can be created or deleted instantly. They can be used for individual transactions with predetermined amounts or recurring payments and subscriptions. - **Customizable limits**: You can set spending limits for each virtual card. -- **Security**: Admins have the option to issue virtual cards for a single-use (e.g. for one of expenses) or fixed-use (e.g. for recurring expenses). Since you have placed a limit on their usage, it makes them less susceptible to unauthorized transactions. -- **Insights**: You can easily track recurring spend for specific vendors when assigning a virtual card to a team, department, or vendor. +- **Security**: Admins have the option to issue virtual cards for a single-use (e.g., for one of the expenses) or fixed-use (e.g., for recurring expenses). Since you have placed a limit on their usage, it makes them less susceptible to unauthorized transactions. +- **Insights**: When assigning a virtual card to a team, department, or vendor, you can easily track recurring spending for specific vendors. # View your virtual card details @@ -34,7 +34,7 @@ A virtual card is a digital card that can be used for online transactions. Virtu {% include faq-begin.md %} -**Why did my transaction get declined?** +## Why did my transaction get declined? Here are some reasons why an Expensify Card transaction might be declined: @@ -43,7 +43,13 @@ Here are some reasons why an Expensify Card transaction might be declined: - **Incorrect card details**: Your card information was entered incorrectly with the merchant. Entering incorrect card information, such as the CVC, ZIP, or expiration date, will also lead to declines. There was suspicious activity - **Fraudulent or risky activity**: If Expensify detects unusual or suspicious activity, we may block transactions as a security measure. This could happen due to irregular spending patterns, attempted purchases from risky vendors, or multiple rapid transactions. Check your Expensify Home page to approve unusual merchants and try again. If the spending looks suspicious, we may complete a manual due diligence check, and our team will do this as quickly as possible - your cards will all be locked while this happens. The merchant is located in a restricted country -**How do I report my Expensify Card expenses?** +## Where can I use my Expensify Card? + +Generally, the Expensify Card can be used anywhere Visa is accepted. However, the Expensify Card program is based in the US, so we are bound by US sanctions and other international limitations. + +Expensify Card purchases will be declined if a merchant is physically located in, or has its headquarters or billing address, in the following countries -- Belarus, Burundi, Cambodia, Central African Republic, Democratic Republic of the Congo, Cuba, Iran, Iraq, North Korea, Lebanon, Libya, Russia, Somalia, South Sudan, Syrian Arab Republic, Tanzania, Ukraine, Venezuela, Yemen, Zimbabwe + +## How do I report my Expensify Card expenses? You can report and submit Expensify Card expenses just like any other expenses, and you’ll want to submit them regularly to ensure you have a sufficient spending amount available on the card. As your expenses are approved, your Smart Limit updates accordingly.