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Resolve Ticket

Close an open support ticket for the authenticated user.

Endpoint

POST /tickets/resolve

Description

This endpoint allows users to close their own open support tickets. The ticket must belong to the authenticated user and must be in open status (Status = false). When closed, the ticket's status is set to true, completion is set to 100%, and a closing note and resolve statistic are automatically added.

Authentication

This endpoint requires Bearer token authentication via the Authorization header.

Request Parameters

Parameter Type Required Description
CaseId String Yes The case number of the ticket to close (e.g., "ABC1234")

Code Examples

cURL

curl -X POST "https://api-v3.sweeppea.com/tickets/resolve" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "CaseId": "ABC1234"
  }'

JavaScript

const response = await fetch('https://api-v3.sweeppea.com/tickets/resolve', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    CaseId: "ABC1234"
  })
});

const data = await response.json();
console.log(data);

Python

import requests

url = "https://api-v3.sweeppea.com/tickets/resolve"
headers = {
    "Authorization": "Bearer YOUR_API_KEY",
    "Content-Type": "application/json"
}
data = {
    "CaseId": "ABC1234"
}

response = requests.post(url, headers=headers, json=data)
print(response.json())

Response

200 OK

{
  "Response": true,
  "Message": "Ticket Resolved Successfully",
  "Data": {
    "CaseNumber": "ABC1234",
    "Subject": "Payment processing issue",
    "Status": true,
    "CloseDate": "2026-01-26T12:05:35.534Z",
    "ClosedBy": "John Doe"
  }
}

400 Bad Request

{
  "Response": false,
  "Message": "Missing Required Field: CaseId is required",
  "Code": 400
}

401 Unauthorized

{
  "Response": false,
  "Message": "Invalid or Missing Bearer Token",
  "Code": 401
}

403 Forbidden

{
  "Response": false,
  "Message": "Invalid API Token",
  "Code": 403
}

404 Not Found

{
  "Response": false,
  "Message": "Ticket Not Found or Already Closed",
  "Code": 404
}

500 Internal Server Error

{
  "Response": false,
  "Message": "Internal Server Error",
  "Code": 500
}

Notes

  • Only tickets with open status (Status = false) can be resolved.
  • Upon resolution, the ticket's completion is automatically set to 100%.
  • A closing note and a resolve statistic entry are automatically added to the ticket.