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ConversationWebchatQueueStatusAgent

Properties

Name Type Description Notes
agentStatus AgentStatusEnum Status of the agent [optional]
agentUserId String Agent user id (populated by Java so the dispatch-scheduler Lambda can read it directly without parsing conversation_participant_arn) [optional]
conversationParticipantArn String [optional]
conversationParticipantName String [optional]
customStatusName String Active custom status display name for this agent (denormalized) [optional]
customStatusUuid String Active custom status uuid for this agent (null when on a system status) [optional]
lastChatDts String Date/time that this agent took their last chat [optional]
nextRoundRobin Boolean [optional]
profileImageUrl String Profile image URL [optional]

Enum: AgentStatusEnum

Name Value
AVAILABLE "available"
BUSY "busy"
UNAVAILABLE "unavailable"