| Name | Type | Description | Notes |
|---|---|---|---|
| active | Boolean | Whether the status is active and selectable. DELETE soft-deactivates by setting this to false. | [optional] |
| channel | String | Channel this status applies to | [optional] |
| color | String | Hex color for UI (e.g. '#FF5733') | [optional] |
| conversation_status_uuid | String | Conversation agent status unique identifier | [optional] |
| created_at | String | Created at | [optional] |
| icon | String | Icon name | [optional] |
| merchant_id | String | Merchant Id | [optional] |
| name | String | Display name shown to agents | [optional] |
| parent_status | String | Channel-native parent status | [optional] |
| routing_effect | String | Canonical routing semantic. Derived server-side from (channel, parent_status). | [optional] |
| sort_order | Number | Sort order in lists; lower = first | [optional] |
| twilio_activity_sid | String | Twilio TaskRouter Activity SID (PBX-only; null for chat-only statuses) | [optional] |
| updated_at | String | Updated at | [optional] |
-
pbx(value:"pbx") -
chat(value:"chat") -
both(value:"both")
-
available(value:"available") -
busy(value:"busy") -
unavailable(value:"unavailable")