| Name | Type | Description | Notes |
|---|---|---|---|
| agent_status | String | Status of the agent | [optional] |
| agent_user_id | String | Agent user id (populated by Java so the dispatch-scheduler Lambda can read it directly without parsing conversation_participant_arn) | [optional] |
| conversation_participant_arn | String | [optional] | |
| conversation_participant_name | String | [optional] | |
| custom_status_name | String | Active custom status display name for this agent (denormalized) | [optional] |
| custom_status_uuid | String | Active custom status uuid for this agent (null when on a system status) | [optional] |
| last_chat_dts | String | Date/time that this agent took their last chat | [optional] |
| next_round_robin | Boolean | [optional] | |
| profile_image_url | String | Profile image URL | [optional] |
-
available(value:"available") -
busy(value:"busy") -
unavailable(value:"unavailable")