diff --git a/src/components/modal/components/Chat/components/EscalateModal/steps/EscalateStepTwo.tsx b/src/components/modal/components/Chat/components/EscalateModal/steps/EscalateStepTwo.tsx
index 8359162ef..8fa1b2815 100644
--- a/src/components/modal/components/Chat/components/EscalateModal/steps/EscalateStepTwo.tsx
+++ b/src/components/modal/components/Chat/components/EscalateModal/steps/EscalateStepTwo.tsx
@@ -511,9 +511,9 @@ function EscalateStepTwo({
                         values?.disputeId || "",
                       [FormModel.formFields.buyerAddress.name]:
                         values?.buyerAddress ? values?.buyerAddress : "",
-                      [`Unsigned message: ${FormModel.formFields.message.name}`]:
+                      [`Signed message: ${FormModel.formFields.message.name}`]:
                         values?.message
-                          ? `Unsigned message: ${values?.message}`
+                          ? `Signed message: ${values?.message}`
                           : "",
                       [FormModel.formFields.signature.name]:
                         values?.signature || ""
@@ -524,7 +524,7 @@ function EscalateStepTwo({
                     <Input {...FormModel.formFields.buyerAddress} disabled />
                     <UnsignedMessageWrapper>
                       <FieldInput
-                        value="Unsigned message:"
+                        value="Signed message:"
                         disabled
                         id="unsigned_prefix"
                       />
diff --git a/src/lib/utils/dispute.ts b/src/lib/utils/dispute.ts
new file mode 100644
index 000000000..30647e214
--- /dev/null
+++ b/src/lib/utils/dispute.ts
@@ -0,0 +1,18 @@
+import { subgraph } from "@bosonprotocol/react-kit";
+
+import { getDateTimestamp } from "./getDateTimestamp";
+
+export const getDisputeDates = (
+  dispute: subgraph.DisputeFieldsFragment | undefined
+) => {
+  const endOfResolutionPeriod = dispute?.timeout
+    ? getDateTimestamp(dispute?.timeout)
+    : undefined;
+  const finishedResolutionPeriod = endOfResolutionPeriod
+    ? Date.now() > endOfResolutionPeriod
+    : false;
+  return {
+    endOfResolutionPeriod,
+    finishedResolutionPeriod
+  };
+};
diff --git a/src/lib/utils/exchange.ts b/src/lib/utils/exchange.ts
index 521d9c826..89b3c7d51 100644
--- a/src/lib/utils/exchange.ts
+++ b/src/lib/utils/exchange.ts
@@ -39,12 +39,28 @@ export const getHasExchangeDisputeResolutionElapsed = (
     return false;
   }
   return (
-    Number(exchange.redeemedDate) * 1000 +
-      Number(offer.disputePeriodDuration) * 1000 <
+    getDateTimestamp(exchange.redeemedDate) +
+      getDateTimestamp(offer.disputePeriodDuration) <
     Date.now()
   );
 };
 
+export const getHasExchangeEscalationPeriodElapsed = (
+  escalationResponsePeriod: string | undefined | null,
+  escalatedDate: string | undefined | null
+): boolean => {
+  if (!escalationResponsePeriod || !escalatedDate) {
+    return false;
+  }
+  const fixedEscalatedDate = getDateTimestamp(escalatedDate);
+  const escalationPeriodSecondsNumber = Number(escalationResponsePeriod);
+  if (!fixedEscalatedDate || isNaN(escalationPeriodSecondsNumber)) {
+    return false;
+  }
+  const escalationPeriodInMs = escalationPeriodSecondsNumber * 1000;
+  return fixedEscalatedDate + escalationPeriodInMs < Date.now();
+};
+
 const PROTOCOL_DEPLOYMENT_TIMES = {
   v221: {
     local: 0,
@@ -69,10 +85,10 @@ export const getExchangeTokenId = (
 };
 
 export const getExchangeDisputeDates = (exchange: Exchange) => {
-  const raisedDisputeAt = new Date(Number(exchange.disputedDate) * 1000);
+  const raisedDisputeAt = new Date(getDateTimestamp(exchange.disputedDate));
   const lastDayToResolveDispute = new Date(
     raisedDisputeAt.getTime() +
-      Number(exchange.offer.resolutionPeriodDuration) * 1000
+      getDateTimestamp(exchange.offer.resolutionPeriodDuration)
   );
   const totalDaysToResolveDispute = dayjs(lastDayToResolveDispute).diff(
     raisedDisputeAt,
diff --git a/src/lib/utils/getDateTimestamp.ts b/src/lib/utils/getDateTimestamp.ts
index 3f2c2db65..f64587144 100644
--- a/src/lib/utils/getDateTimestamp.ts
+++ b/src/lib/utils/getDateTimestamp.ts
@@ -1,4 +1,4 @@
-export const getDateTimestamp = (date: string) => {
+export const getDateTimestamp = (date: string | undefined | null): number => {
   const number = Number(date);
 
   return !isNaN(number) ? number * 1000 : 0;
diff --git a/src/lib/utils/hooks/useDisputeResolver.ts b/src/lib/utils/hooks/useDisputeResolver.ts
index 083190a56..0931c5e63 100644
--- a/src/lib/utils/hooks/useDisputeResolver.ts
+++ b/src/lib/utils/hooks/useDisputeResolver.ts
@@ -28,12 +28,15 @@ interface Props {
   };
 }
 
-export function useDisputeResolver(id: string) {
+export function useDisputeResolver(id: string | undefined | null) {
   const { config } = useConfigContext();
   const { subgraphUrl } = config.envConfig;
   const props = { id };
 
   const result = useQuery(["disputeResolver", props, subgraphUrl], async () => {
+    if (!id) {
+      return;
+    }
     const result = await fetchSubgraph<Props>(
       subgraphUrl,
       gql`
diff --git a/src/pages/chat/components/ExchangeSidePreview.tsx b/src/pages/chat/components/ExchangeSidePreview.tsx
index 1d8e06cb5..d4ad5f219 100644
--- a/src/pages/chat/components/ExchangeSidePreview.tsx
+++ b/src/pages/chat/components/ExchangeSidePreview.tsx
@@ -7,6 +7,8 @@ import {
   buyerAndSellerAgreementIncluding,
   customisedExchangePolicy
 } from "lib/constants/policies";
+import { getDisputeDates } from "lib/utils/dispute";
+import { useDisputeResolver } from "lib/utils/hooks/useDisputeResolver";
 import { getExchangePolicyName } from "lib/utils/policy/getExchangePolicyName";
 import { ArrowSquareOut } from "phosphor-react";
 import {
@@ -44,6 +46,7 @@ import { calcPercentage } from "../../../lib/utils/calcPrice";
 import {
   getExchangeDisputeDates,
   getHasExchangeDisputeResolutionElapsed,
+  getHasExchangeEscalationPeriodElapsed,
   isExchangeCompletableByBuyer,
   isExchangeCompletableBySeller
 } from "../../../lib/utils/exchange";
@@ -377,7 +380,15 @@ export default memo(function ExchangeSidePreview({
     },
     { enabled: !!exchange }
   );
+  const { disputeResolver } = useDisputeResolver(
+    exchange?.offer.disputeResolverId
+  );
+
   const dispute = disputes?.[0];
+  const isElapsedEscalation = getHasExchangeEscalationPeriodElapsed(
+    disputeResolver?.escalationResponsePeriod,
+    dispute?.escalatedDate
+  );
   const offer = exchange?.offer;
   const { showModal, modalTypes } = useModal();
   const OFFER_DETAIL_DATA = useMemo(
@@ -438,6 +449,7 @@ export default memo(function ExchangeSidePreview({
   const isEscalated = !!dispute?.escalatedDate;
   const isRetracted = !!dispute?.retractedDate;
   const isFinalized = !!dispute?.finalizedDate;
+  const { finishedResolutionPeriod } = getDisputeDates(dispute);
 
   const { totalDaysToResolveDispute, daysLeftToResolveDispute } =
     getExchangeDisputeDates(exchange);
@@ -521,7 +533,7 @@ export default memo(function ExchangeSidePreview({
       <Section>
         <DetailTable align noBorder data={OFFER_DETAIL_DATA ?? ({} as never)} />
       </Section>
-      {isInDispute && iAmTheBuyer && !isEscalated && !isRetracted ? (
+      {isInDispute && iAmTheBuyer && !isRetracted && !isElapsedEscalation ? (
         <CTASection>
           <Button
             theme="secondary"
@@ -549,26 +561,28 @@ export default memo(function ExchangeSidePreview({
           >
             Retract
           </Button>
-          <Button
-            theme="secondary"
-            onClick={() =>
-              showModal(
-                "ESCALATE_MODAL",
-                {
-                  title: "Escalate",
-                  exchange: exchange,
-                  refetch: refetchItAll,
-                  addMessage,
-                  setHasError,
-                  onSentMessage,
-                  destinationAddress
-                },
-                "l"
-              )
-            }
-          >
-            Escalate
-          </Button>
+          {!finishedResolutionPeriod && !isEscalated && (
+            <Button
+              theme="secondary"
+              onClick={() =>
+                showModal(
+                  "ESCALATE_MODAL",
+                  {
+                    title: "Escalate",
+                    exchange: exchange,
+                    refetch: refetchItAll,
+                    addMessage,
+                    setHasError,
+                    onSentMessage,
+                    destinationAddress
+                  },
+                  "l"
+                )
+              }
+            >
+              Escalate
+            </Button>
+          )}
           {CompleteExchangeButton}
         </CTASection>
       ) : isInRedeemed && iAmTheBuyer ? (