diff --git a/web-ui/src/pages/PulsePage.jsx b/web-ui/src/pages/PulsePage.jsx
index 3690410e2..e9a247c1c 100644
--- a/web-ui/src/pages/PulsePage.jsx
+++ b/web-ui/src/pages/PulsePage.jsx
@@ -84,7 +84,7 @@ const PulsePage = () => {
     const myId = currentUser?.id;
     const data = {
       externalFeelings: externalComment,
-      externalScore: externalScore + 1, // converts to 1-based
+      externalScore: externalScore == null ? null : externalScore + 1, // converts to 1-based
       internalFeelings: internalComment,
       internalScore: internalScore + 1, // converts to 1-based
       submissionDate: today,
diff --git a/web-ui/src/pages/PulseReportPage.jsx b/web-ui/src/pages/PulseReportPage.jsx
index 4a4a9a9a3..73355b17f 100644
--- a/web-ui/src/pages/PulseReportPage.jsx
+++ b/web-ui/src/pages/PulseReportPage.jsx
@@ -197,7 +197,9 @@ const PulseReportPage = () => {
       }
 
       frequencies[internalScore - 1].internal++;
-      frequencies[externalScore - 1].external++;
+      if (externalScore != null) {
+        frequencies[externalScore - 1].external++;
+      }
 
       let memberIdToUse;
       if (memberId) {
@@ -256,7 +258,9 @@ const PulseReportPage = () => {
     ];
     for(let day of scoreChartDataPoints) {
       day.datapoints.forEach(datapoint => {
-        externalPieCounts[datapoint.externalScore - 1].value++;
+        if (datapoint.externalScore != null) {
+          externalPieCounts[datapoint.externalScore - 1].value++;
+        }
       });
     }
     // Filter out data with a zero value so that the pie chart does not attempt