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eriqua merged 1 commit into from
Dec 11, 2021
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Update SUPPORT.md #802

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26 changes: 17 additions & 9 deletions SUPPORT.md
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# Support

## Reporting Issues and Feedback
## Microsoft Support Policy

### Issues and Bugs
If issues are encountered when deploying these Bicep modules users will be able to engage Microsoft support via their usual channels. Please provide corelation IDs where possible when contacting support to be able to investigate the issue effectively and in a timely fashion. For instructions on how to get deployments and correlation ID, please follow this link [here](https://docs.microsoft.com/en-us/azure/azure-resource-manager/templates/deployment-history?tabs=azure-portal#get-deployments-and-correlation-id).

If you find any bugs, please file an issue in the [GitHub Issues][GitHubIssues] page. Please search the existing issues before filing new issues to avoid duplicates. Please fill out the provided template with the appropriate information.
Following list of issues are within the scope of Microsoft support:

If you are taking the time to mention a problem, even a seemingly minor one, it is greatly appreciated, and a totally valid contribution to this project. **Thank you!**
- Underlying Resource or Resource Provider issues when deploying modules (e.g. Management Groups, Policies, Log Analytics Workspace, Virtual WAN, Virtual Network) for any deployment failure
- Module specific issues (e.g. template errors, internal server errors, etc.)
- Template specific issues (e.g. template publishing, resource removal, etc.)

## Feedback
Any issues that are deemed outside of the above list by Microsoft support and/or requires bugfix in the module or code in the repo, Microsoft support will redirect user to file the issue on GitHub.

If there is a feature you would like to see in here, please file an issue or feature request in the [GitHub Issues][GitHubIssues] page to provide direct feedback.
Project maintainers and community aim to get issues resolved in timely fashion as per community support policy of this repo.

## Microsoft Support Policy
## Community Support Policy

Project maintainers will aim to respond to new issues on a best effort basis.

## How to file issues and get help

This project uses GitHub Issues to track bugs and feature requests. Please search the existing issues before filing new issues to avoid duplicates. For new issues, file your bug or feature request as a new Issue.

For help and questions about using this project, please submit a Github issue with corresponding [Issue Labels found here](https://github.com/Azure/ResourceModules/labels).

Support for this **PROJECT** is limited to the resources listed above.
<!-- References -->

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[ProjectSetup]: <https://docs.github.com/en/communities/>
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