redfishtool: getCollection: Error getting service root, aborting

[aparnabharathan1995]

While running the redfish utility i am getting the following error:-

$python3 redfishtool -r ########### -u ######### -p ####### Systems list

ERROR LOG :-

/home/vkchlt0163/.local/lib/python3.5/site-packages/requests/init.py:91: RequestsDependencyWarning: urllib3 (1.25.2) or chardet (3.0.4) doesn't match a supported version!
RequestsDependencyWarning)
redfishtool: getCollection: Error getting service root, aborting

Can anyone please help me out

[mraineri]

It looks like a versioning problem with some of your packages. Can you send me the output of these commands?

pip3 show requests
pip3 show urllib3
pip3 show chardet

[mraineri]

Looking over the requests package a bit, there is a dependency that urllib3 must be lower than 1.25.

This should reinstall the requests package and load the right version of urllib3:

pip3 install --upgrade requests

[aparnabharathan1995]

pip3 show requests

Metadata-Version: 1.1
Name: requests
Version: 2.9.1
Summary: Python HTTP for Humans.
Home-page: http://python-requests.org
Author: Kenneth Reitz
Author-email: me@kennethreitz.com
License: Apache 2.0
Location: /usr/lib/python3/dist-packages
Requires:
Classifiers:
Development Status :: 5 - Production/Stable
Intended Audience :: Developers
Natural Language :: English
License :: OSI Approved :: Apache Software License
Programming Language :: Python
Programming Language :: Python :: 2.7
Programming Language :: Python :: 3
Programming Language :: Python :: 3.3
Programming Language :: Python :: 3.4
Programming Language :: Python :: 3.5
You are using pip version 8.1.1, however version 19.1.1 is available.
You should consider upgrading via the 'pip install --upgrade pip' command.

pip3 show urllib3

Metadata-Version: 2.1
Name: urllib3
Version: 1.24.3
Summary: HTTP library with thread-safe connection pooling, file post, and more.
Home-page: https://urllib3.readthedocs.io/
Author: Andrey Petrov
Author-email: andrey.petrov@shazow.net
Installer: pip
License: MIT
Location: /usr/local/lib/python3.5/dist-packages
Requires:
Classifiers:
Environment :: Web Environment
Intended Audience :: Developers
License :: OSI Approved :: MIT License
Operating System :: OS Independent
Programming Language :: Python
Programming Language :: Python :: 2
Programming Language :: Python :: 2.7
Programming Language :: Python :: 3
Programming Language :: Python :: 3.4
Programming Language :: Python :: 3.5
Programming Language :: Python :: 3.6
Programming Language :: Python :: Implementation :: CPython
Programming Language :: Python :: Implementation :: PyPy
Topic :: Internet :: WWW/HTTP
Topic :: Software Development :: Libraries
You are using pip version 8.1.1, however version 19.1.1 is available.
You should consider upgrading via the 'pip install --upgrade pip' command.

pip3 show chardet

Metadata-Version: 1.1
Name: chardet
Version: 2.3.0
Summary: Universal encoding detector for Python 2 and 3
Home-page: https://github.com/chardet/chardet
Author: Ian Cordasco
Author-email: graffatcolmingov@gmail.com
License: LGPL
Location: /usr/lib/python3/dist-packages
Requires:
Classifiers:
Development Status :: 4 - Beta
Intended Audience :: Developers
License :: OSI Approved :: GNU Library or Lesser General Public License (LGPL)
Operating System :: OS Independent
Programming Language :: Python
Programming Language :: Python :: 2
Programming Language :: Python :: 2.6
Programming Language :: Python :: 2.7
Programming Language :: Python :: 3
Programming Language :: Python :: 3.2
Programming Language :: Python :: 3.3
Topic :: Software Development :: Libraries :: Python Modules
Topic :: Text Processing :: Linguistic
Entry-points:
[console_scripts]
chardetect = chardet.chardetect:main
You are using pip version 8.1.1, however version 19.1.1 is available.
You should consider upgrading via the 'pip install --upgrade pip' command.

[mraineri]

Did you also try "pip3 install --upgrade requests" and re-running redfishtool? It's odd now that the request package is reporting urllib3 is 1.25.2, but pip is reporting 1.24.3.

[aparnabharathan1995]

I tried pip3 install --upgrade requests.
Now my urllib3 is 1.24.3
requests - 2.21.0
chardet - 3.0.4

still i am getting the following error
redfishtool: getCollection: Error getting service root, aborting

[mraineri]

Can you please provide the full output when trying redfishtool now that urllib3 is 1.24.3? I'd like to see if the exception details are different now than when the issue was originally filed.

[aparnabharathan1995]

what i have attached is the full output when trying redfishtool. No exception details is shown after doing the upgrade.

[mraineri]

Could you please provide the output of using curl against the service?

curl http://<rhost>/redfish/v1

[aparnabharathan1995]

The output is as follows

• Trying 192.168.236.242...
• connect to 192.168.236.242 port 80 failed: Connection refused
• Failed to connect to 192.168.236.242 port 80: Connection refused
• Closing connection 0
  curl: (7) Failed to connect to 192.168.236.242 port 80: Connection refused

[mraineri]

It looks like the service doesn't have HTTP or is blocking HTTP connections.

[aparnabharathan1995]

Hi, I have redfish installed in my laptop. I found that there was no http support so i did sudo apt-get install apache 2. Then i did the following curl -vvv http://localhost/redfish/v1/ I am getting the following error * Trying 127.0.0.1... * Connected to localhost (127.0.0.1) port 80 (#0)

GET /redfish/v1/ HTTP/1.1 Host: localhost User-Agent: curl/7.47.0 Accept: */*

< HTTP/1.1 404 Not Found < Date: Mon, 13 May 2019 13:40:56 GMT < Server: Apache/2.4.18 (Ubuntu) < Content-Length: 284 < Content-Type: text/html; charset=iso-8859-1 < <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL /redfish/v1/ was not found on this server.</p> <hr> <address>Apache/2.4.18 (Ubuntu) Server at localhost Port 80</address> </body></html> * Connection #0 to host localhost left intact With Regards Aparna Bharathan(VVDN/1722) VVDN Technologies PVT LTD PH:9400056282 Skype ID: aparnabharathan_1

…

On Mon, May 13, 2019 at 6:58 PM Mike Raineri ***@***.***> wrote: It looks like the service doesn't have HTTP or is blocking HTTP connections. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#65?email_source=notifications&email_token=AMAIUBB6ZZX4NPTM7KAJVFLPVFUJDA5CNFSM4HMAKR5KYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGODVIJZ3A#issuecomment-491822316>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AMAIUBEMFOLKORMTNZ2YXZ3PVFUJDANCNFSM4HMAKR5A> .

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[mraineri]

I'm not quite sure what you mean by having Redfish installed on your laptop. Redfish is typically found on management controllers for servers and other devices provided by your system vendor. You can make your own Redfish service for your laptop as a purely software implementation of Redfish, but that's something you'd need to develop yourself.

[aparnabharathan1995]

I am using a server with redfish service. Now i am getting the folllowing error on running quickstart.py Traceback (most recent call last): File "quickstart.py", line 18, in <module> REDFISH_OBJ = redfish.redfish_client(base_url=login_host, username=login_account,password=login_password, default_prefix='/redfish/v1') File "/usr/local/lib/python3.5/dist-packages/redfish/rest/v1.py", line 1027, in redfish_client max_retry=max_retry) File "/usr/local/lib/python3.5/dist-packages/redfish/rest/v1.py", line 952, in __init__ max_retry=max_retry) File "/usr/local/lib/python3.5/dist-packages/redfish/rest/v1.py", line 422, in __init__ self.get_root_object() File "/usr/local/lib/python3.5/dist-packages/redfish/rest/v1.py", line 557, in get_root_object "return code: %d" % resp.status) redfish.rest.v1.ServerDownOrUnreachableError: Server not reachable, return code: 404 With Regards Aparna Bharathan(VVDN/1722) VVDN Technologies PVT LTD PH:9400056282 Skype ID: aparnabharathan_1

…

On Mon, May 13, 2019 at 7:23 PM Mike Raineri ***@***.***> wrote: I'm not quite sure what you mean by having Redfish installed on your laptop. Redfish is typically found on management controllers for servers and other devices provided by your system vendor. You can make your own Redfish service for your laptop as a purely software implementation of Redfish, but that's something you'd need to develop yourself. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#65?email_source=notifications&email_token=AMAIUBHQ67CEWWCLFYNIMLTPVFXHNA5CNFSM4HMAKR5KYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGODVIMECI#issuecomment-491831817>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AMAIUBGY2HVYY564OD6LDUDPVFXHNANCNFSM4HMAKR5A> .

-- _Disclaimer: _© 2019 VVDN Technologies Pvt. Ltd. This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by e-mail and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful.__

[mraineri]

The tool is reporting your service is returning a 404 when accessing your service. This is an indication of a service side issue. Either you have the IP address of a non-Redfish service, or your Redfish service is not implemented properly. I suggest contacting the vendor of your Redfish service for resolving this issue. There's not much that we can do on the tool side if the service is broken.

[mraineri]

@aparnabharathan1995 is this something we can close out now? The issue appears to be related to the vendor's service and not the tool. Were you able to contact your system vendor?