[CRASH] Unable to start UniGetUI (Windows 11 on ARM, Surface Pro X)

[JaronrH]

Please confirm these before moving forward.

• I have tried deleting a folder named UniGetUI under %UserProfile%\AppData\Local\UniGetUI.
• I have tried reinstalling UniGetUI.
• I have tested that this issue has not been fixed in the latest (beta or stable) release.

Describe your crash

Fresh install from Microsoft Store on my Surface Pro X. Application will not start. The only information I could find is what was in the Event Viewer (below).

Windows 11 on ARM:
Edition Windows 11 Pro
Version 23H2
Installed on ‎6/‎11/‎2023
OS build 22631.4317
Experience Windows Feature Experience Pack 1000.22700.1041.0

Logs (if possible)

Faulting application name: UniGetUI.exe, version: 3.1.2.0, time stamp: 0x66e80000
Faulting module name: ntdll.dll, version: 10.0.22621.4317, time stamp: 0xcd777676
Exception code: 0xc0000409
Fault offset: 0x0000000000175930
Faulting process id: 0x0x3974
Faulting application start time: 0x0x1DB26E4CFF5CEFE
Faulting application path: C:\Program Files\UniGetUI\UniGetUI.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e837e14d-c1f1-4dcd-b61a-816ae58446eb
Faulting package full name: 
Faulting package-relative application ID:

More details

No response

[marticliment]

Could this be the same issue as #2844?

[marticliment]

Is this issue still happening?

[JaronrH]

I quickly checked and am still having the issue HOWEVER my surface is using the Microsoft Store distribution which hasn't been updated since November. I will need to get it updated and try again.

[marticliment]

You will need to quit and restart UniGetUI after installing Chocolatey

[JaronrH]

1. I removed the existing version from Microsoft Store
2. I downloaded and installed v3.1.5 (latest non-pre-release).
3. Still crashing:

Log Name:      Application
Source:        Application Error
Date:          1/18/2025 10:40:07 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
Faulting application name: UniGetUI.exe, version: 3.1.5.0, time stamp: 0x67110000
Faulting module name: ntdll.dll, version: 10.0.22621.4746, time stamp: 0x62112417
Exception code: 0xc0000409
Fault offset: 0x0000000000175930
Faulting process id: 0x0x313C
Faulting application start time: 0x0x1DB69BF353ABE3F
Faulting application path: C:\Program Files\UniGetUI\UniGetUI.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ca24ea23-7f13-47f2-8dac-9d51c66a7348
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2025-01-18T15:40:07.8826575Z" />
    <EventRecordID>23011</EventRecordID>
    <Correlation />
    <Execution ProcessID="7424" ThreadID="1476" />
    <Channel>Application</Channel>
    <Computer>JaronSurface</Computer>
    <Security UserID="S-1-5-21-3043016781-3718760031-1436654572-1001" />
  </System>
  <EventData>
    <Data Name="AppName">UniGetUI.exe</Data>
    <Data Name="AppVersion">3.1.5.0</Data>
    <Data Name="AppTimeStamp">67110000</Data>
    <Data Name="ModuleName">ntdll.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.4746</Data>
    <Data Name="ModuleTimeStamp">62112417</Data>
    <Data Name="ExceptionCode">c0000409</Data>
    <Data Name="FaultingOffset">0000000000175930</Data>
    <Data Name="ProcessId">0x313c</Data>
    <Data Name="ProcessCreationTime">0x1db69bf353abe3f</Data>
    <Data Name="AppPath">C:\Program Files\UniGetUI\UniGetUI.exe</Data>
    <Data Name="ModulePath">C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data Name="IntegratorReportId">ca24ea23-7f13-47f2-8dac-9d51c66a7348</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
  </EventData>
</Event
```>

[marticliment]

I am sorry, I got confused on my last message, it wasn't for this thread (my bad)

[marticliment]

I will continue looking into the issue

[JaronrH]

Thanks! Let me know if you need anything from me!