[HOLD for payment 2024-01-30] [$500] mWeb/Safari - Chat - Preview of specific PDF file is not displayed correctly

[lanitochka17]

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Version Number: 1.4.8-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

Action Performed:

1. Go to any chat
2. Send the attached PDF file
3. Wait for it to upload and tap on the PDF preview on chat

Expected Result:

PDF preview should load correctly, displaying the entire PDF

Actual Result:

PDF preview is not displayed correctly, white page is displayed instead

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6302114_1701797680586.Oica2425_1_.mp4

Bug6302114_1701797701028!pdf.pdf

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~010d5700108a6e7575
• Upwork Job ID: 1732101637291532288
• Last Price Increase: 2023-12-12
• Automatic offers:
• jjcoffee | Reviewer | 28052433

[melvin-bot]

Triggered auto assignment to @MitchExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~010d5700108a6e7575

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @jjcoffee (External)

[artus9033]

Hi, I'm Artur from Callstack - expert contributor group - and I would like to work on this issue.

[melvin-bot]

📣 @artus9033! 📣
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Contributor details
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[artus9033]

Update: identified root issue, investigating the possible solutions

[artus9033]

Update: working on a proposal