Onboarding - Onboarding video does not have an audio

[lanitochka17]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

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Version Number: 1.4.66-0
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Issue found when executing PR #40688

Action Performed:

1. Navigate to staging.new.expensify.com
2. Sign in with a new Gmail account
3. On the Onboarding select "Track business spend for taxes" as a purpose and click on continue
4. Input first name and last name and click on continue
5. Input a business name and click on continue
6. When the Welcome to Expensify modal opens up click on the unmute button to check the audio and notice it works fine
7. Open Concierge chat and wait for the backend to send attachment
8. Once the attachment loads play the video and unmute it

Expected Result:

Audio works fine and can be heard

Actual Result:

There is no audio for the video

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6461727_1714058331742.bandicam_2024-04-25_18-15-16-011.mp4

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[melvin-bot]

Triggered auto assignment to @jasperhuangg (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[lanitochka17]

@jasperhuangg FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors