[Due for payment 2025-03-03] [$500] Connect Bank - Page loads infinitely when clicking back button on "Continue on your phone" page

[izarutskaya]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number: 1.4.69-0
Reproducible in staging?: Y
Reproducible in production?: Y
Found when executing PR : #40402
Logs: https://stackoverflow.com/c/expensify/questions/4856
Issue reported by: Applause-Internal team

Action Performed:

1. Go to staging.new.expensify.com
2. Go to workspace settings.
3. Go to Workflows.
4. Go to Connect bank account.
5. Click Connect manually.
6. On Personal information, enter "First" and "Last" as first name and last name respectively.
7. Proceed to Onfido flow.
8. Accept the terms.
9. On "Continue on your phone" page, click on the blue back button.

Expected Result:

App returns to previous page.

Actual Result:

The page loads infinitely.
On mweb, the back button is not responsive.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6467589_1714550806295.20240501_160104.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~013867ab061a360e2f
• Upwork Job ID: 1792533118121684992
• Last Price Increase: 2025-01-07

Issue Owner

Current Issue Owner: @RachCHopkins

[melvin-bot]

Triggered auto assignment to @muttmuure (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[izarutskaya]

We think this issue might be related to the #collect project.

[melvin-bot]

@muttmuure Eep! 4 days overdue now. Issues have feelings too...

[muttmuure]

I think this might be a site slow problem

[muttmuure]

Can we retest this? I'm not sure it is still happening

[melvin-bot]

@muttmuure this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!