CRITICAL: Access to a specific report is lost and couldn't see the chats

[m-natarajan]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number:
Reproducible in staging?: needs reproduction
Reproducible in production?: needs reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers): https://staging.new.expensify.com/r/8823458142807525 / https://staging.new.expensify.com/r/71168705
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @tgolen
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1714659279184109

Action Performed:

1. Open chat report with @Beamanator

Expected Result:

Able to access the chat report and chat loads

Actual Result:

• Don't see the messages sent
• Chat with @Beamanator is not shown in LHN
• When access his chat fro search getting not found page

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[melvin-bot]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open Staging deploy checklist to see the list of PRs included in this release, then work quickly on the following:

1. If you find which PR caused the issue/bug, you can reassign it to the person responsible for it.
   • If the author is OOO or won’t get online before the daily deploy is due, you are responsible for finding the best fix/path forward. Don’t hesitate to ask for help!
2. Try to reproduce the issue, if the bug is on production, remove the DeployBlocker label but stay assigned to fix it (or find out which PR broke it to get help from the author).
   • You can adjust the urgency of the issue to better represent the gravity of the bug.
   • If the issue is super low priority, feel free to un-assign yourself.
   • Be careful with PHP warnings, sometimes it is more complex than just adding a null coalescing operator as they might be uncovering some bigger bug.
   • If it was a one-off issue that requires no action (for example, Bedrock was down or it is a duplicated issue), you can close it.

Remember rule #2: Never un-assign yourself from a real DeployBlocker unless you are 100% sure someone else is assigned and will take care of it.

[iwiznia]

Sorry about that noise, was doing a test for https://github.com/Expensify/PHP-Libs/pull/954 and did not realize all that was going to happen 😄