[$250] Accounting - Xero syncing stuck on Checking Xero connection & it shown connected after relogin

[lanitochka17]

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Version Number: 9.0.17.1
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Issue found when executing PR #46480

Action Performed:

1. Open the app and log in
2. Open the workspace settings
3. Tap More features and enable Accounting
4. Navigate to Accounting and select Xero integration
5. Enter Xero credentials
6. Wait for Xero to complete syncing

Expected Result:

Xero is connected and the message "Last synced <> minutes ago" is displayed

Actual Result:

Xero syncing is stuck on "Checking Xero connection", and the integration is only shown as connected after re-login

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6564701_1723050164138.IMG_8912.mp4

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Issue Owner

Current Issue Owner: @rojiphil

[lanitochka17]

We think that this bug might be related to #wave-collect - Release 2

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[lanitochka17]

@RachCHopkins FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[RachCHopkins]

No problem for me on web:

Mobile is borked, so I will have to attempt again on Monday.

[melvin-bot]

@RachCHopkins Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot]

@RachCHopkins Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

@RachCHopkins 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[RachCHopkins]

Sorry, last week was a total write-off. Just picked this up again. It's definitely sitting on "syncing customers" for a long time.

manager.rach+BZ@expensicorp.com is my testing account. Workspace ID 8CEDF0D4BB7FC051.

When I go into OldDot suppotal, it's ready to configure:

Logs definitely indicate that the job is "complete"

And my app still says syncing customers. Something is not updating the app end.