[HOLD for payment 2024-10-30] [$250] Workspace - "Refused to load media" console error when sending message offline in #announce

[izarutskaya]

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Version Number: 9.0.18-7
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/4836807&group_by=cases:section_id&group_order=asc&group_id=229065
Logs: https://stackoverflow.com/c/expensify/questions/4856
Issue reported by: Applause-Internal team

Action Performed:

1. Navigate to https://staging.new.expensify.com/
2. Log in with a new Gmail account
3. Go offline
4. Click on the "Choose a workspace" button
5. Click on the "+" button to create a new workspace
6. Rename the workspace
7. Navigate to the #announce room
8. Send a message
9. Come online

Expected Result:

There shouldn't be a console error when sending the message.

Actual Result:

"Refused to load media" console error when sending a message offline in the #announce room. The error always happens when I send a message, and sometimes happens again when I come online.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6566418_1723187972778.bandicam_2024-08-09_09-07-44-110.mp4

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Issue Owner

Current Issue Owner: @yuwenmemon

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[izarutskaya]

We think this issue might be related to the #vip-vsb

[melvin-bot]

@RachCHopkins Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

@RachCHopkins Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

@RachCHopkins 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[RachCHopkins]

I don't see any error anywhere. Just that message in the console, so do we know what the message is telling us? Does the chat message send?

[RachCHopkins]

Can we get someone to replicate this @izarutskaya? Is there actually an error with the message sending, or is it completely restricted to the console?

[melvin-bot]

@RachCHopkins this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!