Bank Account - Plaid bank connection reverts to manual method after navigating back

[IuliiaHerets]

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Version Number: 9.0.42-0
Reproducible in staging?: Y
Reproducible in production?: Y
Email or phone of affected tester (no customers): biruknew45+1291@gmail.com
Issue reported by: Applause Internal Team

Action Performed:

1. Go to https://staging.new.expensify.com/
2. Create a new workspace and enable workflow.
3. Navigate to "Workflow" and click on "Connect Bank Account."
4. If your account is not verified, complete the verification.
5. Click "Connect Online with Plaid" and follow the flow until you reach the personal information section.
6. Add your legal first name and last name, then go offline and come back online before clicking "Next."
7. Go offline again, set your date of birth, come back online, and click "Next."
8. Continue navigating back until the "Manually Add Your Bank Account" option appears.

Use Regions bank
Username: user_good | Password: pass_good
Account type: Plaid Saving (2nd option)
CompanyName: Alberta Bobbeth Charleson

Expected Result:

The process should not revert to the manual method, as Plaid was selected.

Actual Result:

When navigating back several times, the system incorrectly reverts to the manual method for connecting the bank account.

Workaround:

Unknown

Platforms:

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6621235_1727797806912.1.mp4

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[melvin-bot]

Triggered auto assignment to @CortneyOfstad (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[IuliiaHerets]

@CortneyOfstad FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[mkzie2]

Probably BE bug, when we switch offline mode, OpenReimbursementAccountPage API gets called with substep=plaid payload but returns with substep=manual.

[melvin-bot]

@CortneyOfstad Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[CortneyOfstad]

I agree that this is a BE issue as that should not be reverting back! Getting some eyes on this!