[HOLD for payment 2025-02-04] Frequent Client Hanging and Loss of Workspace List

[m-natarajan]

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Version Number: 9.0.80-6
Reproducible in staging?: Needs Reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @quinthar
Slack conversation (hyperlinked to channel name): quality

Action Performed:

1. Use the application normally throughout the day.
2. Observe that at random intervals, the app hangs, and the workspace list disappears.
3. Attempt to load any data (reads) — operations fail.
4. Attempt to send a message (write) — operation succeeds.

Expected Result:

The application should function continuously without frequent hanging. Both "read" and "write" operations should work as expected without requiring manual refreshes.

Actual Result:

The app frequently hangs, causing loss of the workspace list and failure of "read" operations, while "write" operations continue to work.

Workaround:

Refresh the application to temporarily resolve the issue.

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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Issue Owner

Current Issue Owner: @joekaufmanexpensify

[melvin-bot]

Triggered auto assignment to @joekaufmanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @rafecolton (AutoAssignerNewDotQuality)

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[joekaufmanexpensify]

Will take a look today

[joekaufmanexpensify]

Hmm, I am not personally having the issues described in OP in my account. Seems like maybe this could be an issue with David's account specifically, which I'm sure has many more historical reports in it than mine.

I feel like this might be one where having David share some of the performance data related to his account when he experiences this issue could be a good next step. But curious what you think @rafecolton?

[rafecolton]

If we think it's specific to David's account, let's see if he's still experiencing it daily with the latest version. If so, perhaps he can work an external contributor to debug it and/or share performance data whenever it happens next?