[Due for payment 2025-04-18] [$250] Bank Account - Next button on SSN page is grey out when fill the Personal info offline

[IuliiaHerets]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number: 9.1.5-2
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/cases/view/1971172
Issue reported by: Applause Internal Team
Device used: iOS 17.5.1 / iPhone 12
App Component: Other

Action Performed:

Precondition:

1. Navigate to the add bank account modal in Workspace settings
2. Start and follow the flow for adding a fully verified bank account using the test credentials until the "Personal Information" step
   Steps:
3. Disable the internet connection
4. Fill the first name and last name
5. Tap the Next button
6. Fill the Date of birth and tap the Next button
7. Fill the SSN
8. Verify the Next button

Expected Result:

User should able to fill out all the fields until the last page of Personal Information

Actual Result:

The Next button on SSN page is grey out when fill the Personal info by offline

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6753310_1740460355074.57336_-_Bank_Account_-_Next_button_on_SSN_page_is_grey_out_when_fill_the_Personal_info_offline.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021897131152365127173
• Upwork Job ID: 1897131152365127173
• Last Price Increase: 2025-03-26
• Automatic offers:
• daledah | Contributor | 106738336

Issue Owner

Current Issue Owner: @johncschuster

[melvin-bot]

Triggered auto assignment to @johncschuster (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[daledah]

🚨 Edited by proposal-police: This proposal was edited at 2025-02-25 08:30:51 UTC.

Proposal

Please re-state the problem that we are trying to solve in this issue.

The Next button on SSN page is grey out when fill the Personal info by offline

What is the root cause of that problem?

We don't pass enabledWhenOffline as true here

App/src/pages/ReimbursementAccount/USD/Requestor/PersonalInfo/subSteps/SocialSecurityNumber.tsx

Lines 43 to 57 in eaa3be4

	<SingleFieldStep<typeof ONYXKEYS.FORMS.REIMBURSEMENT_ACCOUNT_FORM>
	isEditing={isEditing}
	onNext={onNext}
	onMove={onMove}
	formID={ONYXKEYS.FORMS.REIMBURSEMENT_ACCOUNT_FORM}
	formTitle={translate('personalInfoStep.enterTheLast4')}
	formDisclaimer={translate('personalInfoStep.dontWorry')}
	validate={validate}
	onSubmit={handleSubmit}
	inputId={PERSONAL_INFO_STEP_KEY.SSN_LAST_4}
	inputLabel={translate('personalInfoStep.last4SSN')}
	inputMode={CONST.INPUT_MODE.NUMERIC}
	defaultValue={defaultSsnLast4}
	maxLength={CONST.BANK_ACCOUNT.MAX_LENGTH.SSN}
	/>

What changes do you think we should make in order to solve the problem?

We should add prop enabledWhenOffline = true

App/src/pages/ReimbursementAccount/USD/Requestor/PersonalInfo/subSteps/SocialSecurityNumber.tsx

Lines 43 to 57 in eaa3be4

	<SingleFieldStep<typeof ONYXKEYS.FORMS.REIMBURSEMENT_ACCOUNT_FORM>
	isEditing={isEditing}
	onNext={onNext}
	onMove={onMove}
	formID={ONYXKEYS.FORMS.REIMBURSEMENT_ACCOUNT_FORM}
	formTitle={translate('personalInfoStep.enterTheLast4')}
	formDisclaimer={translate('personalInfoStep.dontWorry')}
	validate={validate}
	onSubmit={handleSubmit}
	inputId={PERSONAL_INFO_STEP_KEY.SSN_LAST_4}
	inputLabel={translate('personalInfoStep.last4SSN')}
	inputMode={CONST.INPUT_MODE.NUMERIC}
	defaultValue={defaultSsnLast4}
	maxLength={CONST.BANK_ACCOUNT.MAX_LENGTH.SSN}
	/>

And add this prop if other steps miss like here, here...

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

None

What alternative solutions did you explore? (Optional)

NA

Reminder: Please use plain English, be brief and avoid jargon. Feel free to use images, charts or pseudo-code if necessary. Do not post large multi-line diffs or write walls of text. Do not create PRs unless you have been hired for this job.

[melvin-bot]

@johncschuster Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot]

@johncschuster 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021897131152365127173

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @alitoshmatov (External)