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[HOLD #57689][$250][HIGH] Full story: Loading Issues with Concierge Not Addressing Copilot #57710

@m-natarajan

Description

@m-natarajan

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Version Number:
Reproducible in staging?: Needs Reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @danielrvidal
Slack conversation (hyperlinked to channel name): #migrate

Action Performed:

  1. Start the Concierge onboarding experience.
  2. Observe whether Copilot is mentioned or introduced.

Expected Result:

No loading skeleton in Concierge chat

Actual Result:

Continuous loading skeleton displayed

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android: Standalone
  • Android: HybridApp
  • Android: mWeb Chrome
  • iOS: Standalone
  • iOS: HybridApp
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Please refer to the OP for the video, screenshots and Full story session.

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  • Upwork Job URL: https://www.upwork.com/jobs/~021897313285259986437
  • Upwork Job ID: 1897313285259986437
  • Last Price Increase: 2025-03-05
Issue OwnerCurrent Issue Owner: @getusha

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BugSomething is broken. Auto assigns a BugZero manager.DailyKSv2ExternalAdded to denote the issue can be worked on by a contributorNeeds ReproductionReproducible steps neededretest-weeklyApply this label if you want this issue tested on a Weekly basis by Applause

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