[Due for payment 2025-04-14] Android - 2FA - After enabling 2FA Inbox becomes empty

[IuliiaHerets]

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Version Number: 9.1.11-1
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail: #50251
Issue reported by: Applause Internal Team
Device used: Samsung Galaxy A12 / Android 13
App Component: User Settings

Action Performed:

1. [User A] Connect Xero to a WS
2. [User A] Invite User B to WS as an admin
3. [User B] Sign in into the app
4. [User B] Verify a prompt to enable 2FA is shown
5. [User B] Press on Enable two-factor authentication
6. [User B] Verify you are not promoted to validate the account

Expected Result:

At step 4, a half screen prompt with "Please enable two-factor authentication" is shown
After step 5, user can access the account

Actual Result:

At step 4, Two Factor Authentication page is shown
After step 5, the inbox is empty, WS is not shown, and the user avatar has a skeleton loader

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6767310_1741691685558.1741689731757_74b68cc2-1d8d-42fe-9ed1-dd240fe78994.mp4

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Issue Owner

Current Issue Owner: @MitchExpensify

[melvin-bot]

Triggered auto assignment to @MitchExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MitchExpensify]

@francoisl do you know what is expected behavior here?

[francoisl]

Sounds similar to what's being discussed and worked on here? https://expensify.slack.com/archives/C01GTK53T8Q/p1740136190872499

[melvin-bot]

@MitchExpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[MitchExpensify]

@trjExpensify should I close this in favor of #48208?

[trjExpensify]

I'm confused. Why is this user in the OP in the OldApp experience Inbox and then put into NewDot right after? 🤔 What was their tryNewDot NVP status? Were they invited to the workspace via OldDot or NewDot? It would be good if you could repro this and get more info on the account/invite conditions.

CC: @bernhardoj @dukenv0307 @Beamanator for vis too. For our NewDot improvements, the PR here is merged awaiting a deploy.

[bernhardoj]

I don't have access to the HybridApp. It could possibly happen because of the BE bug.

[trjExpensify]

What BE bug?

[bernhardoj]

The BE bug that we previously experienced in #48208. Not sure though, we need to see the network calls and the console log whether the API result is being ignored or not.