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[Due for payment 2025-04-02] [$250] Android Hybrid - Welcome to Expensify - A blank video screen display in the banner #58717

@vincdargento

Description

@vincdargento

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!


Version Number: v9.1.15-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: No, reproducible on hybrid only
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/cases/view/3155315
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: Pixel 7 Pro /Android 15
App Component: Left Hand Navigation (LHN)

Action Performed:

Precondition: OldDot Setup

  1. On the Web - Navigate to OldDot staging
  2. Login with a brand-new account
  3. Click on the 'Support' chat button to be redirected to ND
  4. Navigate back to the OldDot page
  5. Refresh OldDot
  6. Open console and run the following snippet: NVP.set('tryNewDot', {classicRedirect: {dismissed: true}});

Steps:

  1. Open the Hybrid app, sign in with the same account
  2. Tap on the hamburger button in the top left corner
  3. Tap on the 'Try New Expensify' button

Expected Result:

The video in the Welcome to Expensify plays normally

Actual Result:

After switching to ND, a blank screen is displayed in the Welcome to Expensify and the sound in the video is not heard on the phone's speaker.

Workaround:

Unknown

Platforms:

  • Android: Standalone
  • Android: HybridApp
  • Android: mWeb Chrome
  • iOS: Standalone
  • iOS: HybridApp
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Bug6775571_1742392213845.blank_welcome.mp4

View all open jobs on GitHub

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  • Upwork Job URL: https://www.upwork.com/jobs/~021902456225860161379
  • Upwork Job ID: 1902456225860161379
  • Last Price Increase: 2025-03-19
  • Automatic offers:
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Issue OwnerCurrent Issue Owner: @MitchExpensify

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Awaiting PaymentAuto-added when associated PR is deployed to productionBugSomething is broken. Auto assigns a BugZero manager.DailyKSv2EngineeringExternalAdded to denote the issue can be worked on by a contributor

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