Account locked message on the AMEX page when trying to add the feed

[nlemma]

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Version Number: 9.1.27-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: #59862
Email or phone of affected tester (no customers): applausetester+ag1004.4@applause.expensifail.com, applausetester+ag1004.5@applause.expensifail.com
Issue reported by: Applause Internal Team
Device used: Windows 10/ Chrome, Samsung S23FE/ Android 14
App Component: Workspace Settings

Action Performed:

Precondition: Create a workspace with Company cards enabled on a new Expensifail account.

Steps:

1. Open the Expensify app
2. Go to workspace settings > Company cards
3. Tap on Add cards
4. Select American Express
5. Select American Express Business Cards
6. Enter the credentials provided in 1Password

Expected Result:

A list of available cards is displayed.

Actual Result:

The account locked message is displayed after trying to log into the AMEX page.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6799787_1744389761670.Amex_Feed_-_Account_Locked.mp4

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[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[ikevin127]

This seems like an AMEX issue, probably they locked the account due to the authorization being attempted one to many times, since that's a test account. I did not experience this while testing with my own personal account on another issue / PR.

[RachCHopkins]

I can definitely log into Amex with those credentials.

No problem connecting and assigning the card.

Agree with @ikevin127's read on this. The trick is always to see if you can log into Amex or not.