[Due for payment 2025-08-22] [RCA #65740] Chat - User avatar shows fallback avatar in the reaction modal

[lanitochka17]

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Version Number: 9.1.89-10
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: #65740
Email or phone of affected tester (no customers): sdjoinsdjodisjsji@gmail.com
Issue reported by: Applause - Internal Team

Action Performed:

1. Go to staging.new.expensify.com
2. Go to any chat
3. Send a message
4. React to the message with emoji
5. Right click on the reaction

Expected Result:

User avatar will be displayed

Actual Result:

User avatar shows fallback avatar in the reaction modal

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Platforms Tested:

On which of our officially supported platforms was this issue tested:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6908645_1754417501412.20250806_020430.mp4

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Issue Owner

Current Issue Owner: @johncschuster

[melvin-bot]

Triggered auto assignment to @johncschuster (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @AndrewGable (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[lanitochka17]

Production:

Recording.3535.mp4