Invalid broke connection error message

[nlemma]

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Version Number: v9.2.58-2
Reproducible in staging?: Yes
Reproducible in production?: Unable to validate in Prod
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #74093
Email or phone of affected tester (no customers): -
Issue reported by: Applause Internal Team
Device used: MacOS Monterey 12.7.4 / Chrome
App Component: Other

Action Performed:

Preconditions:

1. Admin invite a member [user-a]
2. Setup company card and assign card to user A (member)
3. Broke Bank connection of assigned card feed

STR:

1. User A: submit a scanned expense to workspace
2. Open scanned expense > open DevTool - Console and paste:
   Onyx.merge('transactionViolations_TRANSACTION_ID', [
   {
   type: 'violation',
   name: 'rter',
   data: {
   brokenBankConnection: true,
   isAdmin: true,
   },
   },
   ]);

where TRANSACTION_ID is an ID of scanned expense

3. Admin: open Reports > Expenses
4. Click the URL
5. User A: Open Reports > Expenses tab

Expected Result:

On step 3: There is a copy on user A's expense "Bank connection broken. Reconnect to match receipt."
On step 4: Admin is redirected to Company card page
On step 5: The copy is "Bank connection broken. Ask an admin to reconnect to match receipt."

Actual Result:

On step 3: There is no errors on Admin's side
On step 5: There is a copy on user A's side "Bank connection broken. Reconnect to match receipt.". Click on URL is navigating to Hmm.. it's not here page

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug7003620_1763110461810.10.24.11.mp4

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[melvin-bot]

Triggered auto assignment to @joekaufmanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[samranahm]

@nlemma Tester doesn't follow the steps properly, It's not a BUG.

[nlemma]

@samranahm could you please clarify? What TRANSACTION_ID should be used for the pseudo code?

[samranahm]

We need to put this pseudo-code on admin side

Onyx.merge('transactionViolations_TRANSACTION_ID', [
{
type: 'violation',
name: 'rter',
data: {
brokenBankConnection: true,
isAdmin: true,
},
},
]);

that will show Bank connection broken. Reconnect to match receipt. on admin side

clicking Reconnect to match receipt will take admin to company card page.

If you want to test the error on member side you should use

Onyx.merge('transactionViolations_TRANSACTION_ID', [
{
type: 'violation',
name: 'rter',
data: {
brokenBankConnection: true,
isAdmin: false,
},
},
]);

[samranahm]

TRANSACTION_ID is correct but since we merge the data locally you need to manually trigger violation on member and admin side. For admin isAdmin: true for member isAdmin: false

[nlemma]

@samranahm, should we first create the scanned receipt on the member’s side and then execute the code on the admin’s side using the receipt expense’s transaction ID?
I’ve reordered the steps. Could you review the steps below and confirm if this is the correct sequence to test the PR?

Precondition:

• Admin invites a member [user-a]
• Sets up company card and assigns card to [user-a]

1. As admin, submit a scanned expense to workspace
2. As the Admin, enter the pseudo code in terminal and replace the TRANSACTION_ID placeholder with the transactionID of the scanned expense.

Onyx.merge('transactionViolations_TRANSACTION_ID', [
{
type: 'violation',
name: 'rter',
data: {
brokenBankConnection: true,
isAdmin: true,
},
},
]);

3. As Admin, open Reports > Expenses
4. Verify you get this copy on admin’s expense “Bank connection broken. Reconnect to match receipt.”
5. Click the URL and verify it takes you to the company card page
6. As [user-a], submit a scanned expense to workspace
7. Open the Expenses tab as [user-a]
8. As [user-a], enter the pseudo code in terminal and replace the TRANSACTION_ID placeholder with the transactionID of the scanned expense.

Onyx.merge('transactionViolations_TRANSACTION_ID', [
{
type: 'violation',
name: 'rter',
data: {
brokenBankConnection: true,
isAdmin: false,
},
},
]);

7. Verify the copy is “Bank connection broken. Ask an admin to reconnect to match receipt.”

[samranahm]

Yes the steps are correct, but in step 6 as [user-a] you need to enter the pseudo code again replacing isAdmin: true to isAdmin: false to get the "Bank connection broken. Ask an admin to reconnect to match receipt."

[nlemma]

Thanks, @samranahm. I just tried it with the updated steps, and the copy shows up correctly on the member’s side, but the error doesn’t appear on the admin’s side.

Bug7003620_1763110461810.10.24.11.mp4

[samranahm]

@nlemma Have you tried creating expense on admin side and merge violation on that transaction as admin.

[nlemma]

@samranahm cool, that worked. So the receipt should be created on the Admin's side for the admin side test. I've also updated the steps I mentioned here

2025-11-14.14-48-21.mp4

[samranahm]

Greate, Please also note that if you want to get the violation as admin on members expense the instant submit should be enabled.