[Due for payment 2026-01-27] [$250] Keyboard Navigation: Many Pages: The elements are focused in a confusing order

[nbhardwaj-del]

Action Performed:

Prerequisite:

• the user is logged in

1. Using Windows + Chrome, open the page https://new.expensify.com/settings/profile
2. Navigate through the page using TAB key
3. Observe the focus order

Other occurrences:

1. On Chat flow

Expected Result:

When a user navigates through the Profile page, it is expected focus would move in a logical order, normally from top left side of the screen, to bottom right side of the screen. In this instance, the left navigation panel, then the middle, then the right

Actual Result:

As users navigate through the profile page, focus starts in the middle panel (Profile, subscription, wallet, preferences, security, etc. ), before moving onto the left panel (Received, information, spaces, etc. ), then the right panel (Name, contact method, state, pronouns, etc.).

Area issue was found in:

Settings–Profile

Failed WCAG checkpoints

WCAG 1.3.2 Meaningful Sequence
https://www.w3.org/WAI/WCAG22/Understanding/meaningful-sequence

User impact:

A meaningful sequence that matches a logical reading order helps people who rely on assistive technologies that read content aloud. The meaning evident in the sequencing of the information in the default presentation will be the same when the content is presented in spoken form.

Suggested resolution:

Ensure the focus order matches the visual order by reordering the DOM order.
https://www.w3.org/WAI/WCAG21/Techniques/css/C27

Environment(s)

Windows Windows 10 - Chrome

Screenshots/Videos

Bug6994050_1762279379240.Profile_page_has_illogical_focus_order.mp4

Version Number: NA
Reproducible in staging?: NA
Reproducible in production?: Yes
Email or phone of affected tester (no customers): NA
Logs: https://stackoverflow.com/c/expensify/questions/4856 NA
Notes/Photos/Videos: Any additional supporting documentation Yes
Expensify/Expensify Issue URL: https://platform.applause.com/company/12102/products/36605/community-issues/6994050
Issue reported by: NA
Slack conversation: NA

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~022009685557512758762
• Upwork Job ID: 2009685557512758762
• Last Price Increase: 2026-01-09

Issue Owner

Current Issue Owner: @mallenexpensify

[melvin-bot]

This issue has not been updated in over 15 days. eroding to Monthly issue.

P.S. Is everyone reading this sure this is really a near-term priority? Be brave: if you disagree, go ahead and close it out. If someone disagrees, they'll reopen it, and if they don't: one less thing to do!

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~022009685557512758762

[melvin-bot]

Current assignee @mallenexpensify is eligible for the Bug assigner, not assigning anyone new.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @QichenZhu (External)