Update how DEW submit actions are displayed by francoisl · Pull Request #83517 · Expensify/App

francoisl · 2026-02-26T01:47:44Z

Explanation of Change

Update how submit errors are shown when a policy uses DEW, to better match the original design.

When a report fails to auto-submit (harvesting) or auto-approve, show Concierge as the actor of the action
Prepend the error reason generated by the backend with a failed to submit/approve prefix

Fixed Issues

$ https://github.com/Expensify/Expensify/issues/603317

Offline tests

N/A

QA Steps

Important

Sign in to one of following accounts to run QA:

applausetester+piyozx@applause.expensifail.com
applausetester+rg_46@applause.expensifail.com
applausetester+ndk80@applause.expensifail.com
If you need to use a different account, tag @francoisl in the QA slack channel for help

Same as test steps below

Tests

Prerequisite: use an account with a workspace that has a test DEW implementation enabled

Setup:

Create a report with at least one expense
Click the Submit button
Verify that a message shows in the report history saying failed to submit the report. Add at least one approver as an expense description and that the "actor" of the message is yourself
Click on one of the expenses in the report, and set the email address of one of the admins of the policy as the description of the expense
Rename the report auto AUTOAPPROVE_ERROR
Click the submit button again
Verify that a report action saying report routed to XYZ due to custom approval workflow coming from Concierge is added to the report
Verify that a report action saying "failed to approve via workspace rules. This report cannot be approved" coming from Concierge is added to the report
Rename the report to APPROVE_ERROR
In another session, sign in to the admin's account
Approve the report
Verify that a report action saying failed to approve. This report cannot be approved coming from the admin (not Concierge) was added to the report

Verify that no errors appear in the JS console

PR Author Checklist

Screenshots/Videos

MacOS: Chrome / Safari

… message

…ge is shown

Coming from `npx ts-node ./scripts/generateTranslations.ts --compare-ref=main` since GH action wasn't working

codecov · 2026-02-26T03:05:22Z

Codecov Report

✅ Changes either increased or maintained existing code coverage, great job!

Files with missing lines	Coverage Δ
src/libs/ReportActionsUtils.ts	`52.12% <100.00%> (+0.33%)`	⬆️
src/pages/inbox/report/PureReportActionItem.tsx	`55.04% <ø> (+0.16%)`	⬆️
... and 15 files with indirect coverage changes

bernhardoj · 2026-02-26T08:35:22Z

src/pages/inbox/report/PureReportActionItem.tsx

+            const wasSubmittedViaHarvesting = getOriginalMessage(action)?.harvesting ?? false;
+
+            let failedSubmitReason = getOriginalMessage(action)?.message ?? translate('iou.error.genericCreateFailureMessage');
+            failedSubmitReason = wasSubmittedViaHarvesting ? translate('iou.failedToAutoSubmitViaDEW', failedSubmitReason) : translate('iou.failedToSubmitViaDEW', failedSubmitReason);


NAB, but I prefer to not mutating variable, so we can rename the first one as const message and keep the 2nd one name.

Suggested change

failedSubmitReason = wasSubmittedViaHarvesting ? translate('iou.failedToAutoSubmitViaDEW', failedSubmitReason) : translate('iou.failedToSubmitViaDEW', failedSubmitReason);

const message = getOriginalMessage(action)?.message ?? translate('iou.error.genericCreateFailureMessage');

const failedSubmitReason = wasSubmittedViaHarvesting ? translate('iou.failedToAutoSubmitViaDEW', message) : translate('iou.failedToSubmitViaDEW', message);

bernhardoj · 2026-02-26T08:39:08Z

src/pages/inbox/report/PureReportActionItem.tsx

+
+            children = (
+                <ReportActionItemBasicMessage>
+                    <RenderHTML html={`<comment><muted-text>${failedSubmitReason}</muted-text></comment>`} />


Since we want to render this as HTML, we can move the logic to getReportActionMessageFragments and remove the rendering here.

App/src/libs/ReportActionsUtils.ts

Lines 2252 to 2309 in 9adcde0

function getReportActionMessageFragments(translate: LocalizedTranslate, action: ReportAction): Message[] {

if (isOldDotReportAction(action)) {

const oldDotMessage = getMessageOfOldDotReportAction(translate, action);

const html = isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.SELECTED_FOR_RANDOM_AUDIT) ? Parser.replace(oldDotMessage) : oldDotMessage;

return [{text: oldDotMessage, html: `<muted-text>${html}</muted-text>`, type: 'COMMENT'}];

}

if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.ROOM_CHANGE_LOG.UPDATE_ROOM_DESCRIPTION)) {

const message = getUpdateRoomDescriptionMessage(translate, action);

return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];

}

if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.ROOM_CHANGE_LOG.UPDATE_ROOM_AVATAR)) {

const message = getRoomAvatarUpdatedMessage(translate, action);

return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];

}

if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.POLICY_CHANGE_LOG.UPDATE_DESCRIPTION)) {

const message = getWorkspaceDescriptionUpdatedMessage(translate, action);

return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];

}

if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.REIMBURSED)) {

const message = getReportActionMessageText(action);

return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];

}

if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.RETRACTED)) {

const message = translate('iou.retracted');

return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];

}

if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.REOPENED)) {

const message = translate('iou.reopened');

return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];

}

if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.TRAVEL_UPDATE)) {

const message = getTravelUpdateMessage(translate, action);

return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];

}

if (isConciergeCategoryOptions(action) || isConciergeDescriptionOptions(action)) {

const message = getReportActionMessageText(action);

return [{text: message, html: message, type: 'COMMENT'}];

}

if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.DYNAMIC_EXTERNAL_WORKFLOW_ROUTED)) {

const message = getDynamicExternalWorkflowRoutedMessage(action, translate);

return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];

}

const actionMessage = action.previousMessage ?? action.message;

if (Array.isArray(actionMessage)) {

return actionMessage.filter((item): item is Message => !!item);

}

return actionMessage ? [actionMessage] : [];

}

if (isDynamicExternalWorkflowSubmitFailedAction(action)) { const originalMessage = getOriginalMessage(action); const wasSubmittedViaHarvesting = originalMessage?.harvesting ?? false; const message = originalMessage?.message ?? translate('iou.error.genericCreateFailureMessage'); const failedSubmitReason = wasSubmittedViaHarvesting ? translate('iou.failedToAutoSubmitViaDEW', message) : translate('iou.failedToSubmitViaDEW', message); return [{text: message, html: `<muted-text>${failedSubmitReason}</muted-text>`, type: 'COMMENT'}]; }

bernhardoj · 2026-02-26T08:39:15Z

src/pages/inbox/report/PureReportActionItem.tsx

+
+            children = (
+                <ReportActionItemBasicMessage>
+                    <RenderHTML html={`<comment><muted-text>${failedApproveReason}</muted-text></comment>`} />


Same as above

bernhardoj · 2026-02-26T09:02:00Z

For the test step,

There is no test step for the auto-submit
For step 5, it should be AUTOAPPROVE_ERROR
Before step 10, we should rename the report to APPROVE_ERROR

(recording for the checklist later)

web.mp4

…agments()`

francoisl · 2026-02-26T19:02:56Z

Updated, also added some tests.

There is no test step for the auto-submit

Yeah, I don't think there's an easy way to test this part because harvesting can't be manually triggered, as far as I know (well, at least on purpose). The options for local testing are:

Hardcode the const wasSubmittedViaHarvesting to true, or
Give me a report ID and account email in Slack and I can trigger a harvesting for it

I'll do internal QA for that part

For step 5, it should be AUTOAPPROVE_ERROR
Before step 10, we should rename the report to APPROVE_ERROR

👍 I'll update the steps

…o-submit-error-from-concierge

francoisl · 2026-02-26T19:06:12Z

tests/unit/libs/getClipboardTextTest.ts

@@ -1,5 +1,5 @@
-import Parser from '@libs/Parser';
 import getClipboardText from '@libs/Clipboard/getClipboardText';
+import Parser from '@libs/Parser';


This change is unrelated to the PR, but the prettier step was failing from CI, I had to pull main and run npm run prettier to fix it.

melvin-bot · 2026-02-26T19:06:34Z

@huult Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

francoisl · 2026-02-26T19:16:25Z

(@bernhardoj will do the C+ review on this because he already has context btw)

bernhardoj · 2026-02-27T03:34:46Z

src/libs/ReportActionsUtils.ts

+        const wasSubmittedViaHarvesting = originalMessage?.harvesting ?? false;
+        const message = originalMessage?.message ?? translate('iou.error.genericCreateFailureMessage');
+        const failedSubmitReason = wasSubmittedViaHarvesting ? translate('iou.failedToAutoSubmitViaDEW', message) : translate('iou.failedToSubmitViaDEW', message);
+        return [{text: message, html: `<muted-text>${failedSubmitReason}</muted-text>`, type: 'COMMENT'}];


My bad, the text should be failedSubmitReason

Ah I see, makes sense. In the end it didn't change anything because we only render the html text? I'll still edit though.

Yeah, it didn't change anything though.

bernhardoj · 2026-02-27T03:34:51Z

src/libs/ReportActionsUtils.ts

+        const wasAutoApproveAction = originalMessage?.automaticAction ?? false;
+        const message = originalMessage?.message ?? translate('iou.error.genericCreateFailureMessage');
+        const failedApproveReason = wasAutoApproveAction ? translate('iou.failedToAutoApproveViaDEW', message) : translate('iou.failedToApproveViaDEW', message);
+        return [{text: message, html: `<muted-text>${failedApproveReason}</muted-text>`, type: 'COMMENT'}];


Same as above

francoisl · 2026-02-27T05:47:34Z

Ok, updated!

bernhardoj · 2026-02-27T07:40:35Z

Reviewer Checklist

I have verified the author checklist is complete (all boxes are checked off).
I verified the correct issue is linked in the ### Fixed Issues section above
I verified testing steps are clear and they cover the changes made in this PR
- I verified the steps for local testing are in the Tests section
- I verified the steps for Staging and/or Production testing are in the QA steps section
- I verified the steps cover any possible failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
- I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
I checked that screenshots or videos are included for tests on all platforms
I included screenshots or videos for tests on all platforms
I verified that the composer does not automatically focus or open the keyboard on mobile unless explicitly intended. This includes checking that returning the app from the background does not unexpectedly open the keyboard.
I verified tests pass on all platforms & I tested again on:
- Android: HybridApp
- Android: mWeb Chrome
- iOS: HybridApp
- iOS: mWeb Safari
- MacOS: Chrome / Safari
If there are any errors in the console that are unrelated to this PR, I either fixed them (preferred) or linked to where I reported them in Slack
I verified proper code patterns were followed (see Reviewing the code)
- I verified that any callback methods that were added or modified are named for what the method does and never what callback they handle (i.e. toggleReport and not onIconClick).
- I verified that comments were added to code that is not self explanatory
- I verified that any new or modified comments were clear, correct English, and explained "why" the code was doing something instead of only explaining "what" the code was doing.
- I verified any copy / text shown in the product is localized by adding it to src/languages/* files and using the translation method
- I verified all numbers, amounts, dates and phone numbers shown in the product are using the localization methods
- I verified any copy / text that was added to the app is grammatically correct in English. It adheres to proper capitalization guidelines (note: only the first word of header/labels should be capitalized), and is either coming verbatim from figma or has been approved by marketing (in order to get marketing approval, ask the Bug Zero team member to add the Waiting for copy label to the issue)
- I verified proper file naming conventions were followed for any new files or renamed files. All non-platform specific files are named after what they export and are not named "index.js". All platform-specific files are named for the platform the code supports as outlined in the README.
- I verified the JSDocs style guidelines (in STYLE.md) were followed
If a new code pattern is added I verified it was agreed to be used by multiple Expensify engineers
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I verified other components that can be impacted by these changes have been tested, and I retested again (i.e. if the PR modifies a shared library or component like Avatar, I verified the components using Avatar have been tested & I retested again)
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I verified any variables that can be defined as constants (ie. in CONST.ts or at the top of the file that uses the constant) are defined as such
If a new component is created I verified that:
- A similar component doesn't exist in the codebase
- All props are defined accurately and each prop has a /** comment above it */
- The file is named correctly
- The component has a clear name that is non-ambiguous and the purpose of the component can be inferred from the name alone
- The only data being stored in the state is data necessary for rendering and nothing else
- For Class Components, any internal methods passed to components event handlers are bound to this properly so there are no scoping issues (i.e. for onClick={this.submit} the method this.submit should be bound to this in the constructor)
- Any internal methods bound to this are necessary to be bound (i.e. avoid this.submit = this.submit.bind(this); if this.submit is never passed to a component event handler like onClick)
- All JSX used for rendering exists in the render method
- The component has the minimum amount of code necessary for its purpose, and it is broken down into smaller components in order to separate concerns and functions
If any new file was added I verified that:
- The file has a description of what it does and/or why is needed at the top of the file if the code is not self explanatory
If a new CSS style is added I verified that:
- A similar style doesn't already exist
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If the PR modifies code that runs when editing or sending messages, I tested and verified there is no unexpected behavior for all supported markdown - URLs, single line code, code blocks, quotes, headings, bold, strikethrough, and italic.
If the PR modifies a generic component, I tested and verified that those changes do not break usages of that component in the rest of the App (i.e. if a shared library or component like Avatar is modified, I verified that Avatar is working as expected in all cases)
If the PR modifies a component related to any of the existing Storybook stories, I tested and verified all stories for that component are still working as expected.
If the PR modifies a component or page that can be accessed by a direct deeplink, I verified that the code functions as expected when the deeplink is used - from a logged in and logged out account.
If the PR modifies the UI (e.g. new buttons, new UI components, changing the padding/spacing/sizing, moving components, etc) or modifies the form input styles:
- I verified that all the inputs inside a form are aligned with each other.
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If a new page is added, I verified it's using the ScrollView component to make it scrollable when more elements are added to the page.
For any bug fix or new feature in this PR, I verified that sufficient unit tests are included to prevent regressions in this flow.
If the main branch was merged into this PR after a review, I tested again and verified the outcome was still expected according to the Test steps.
I have checked off every checkbox in the PR reviewer checklist, including those that don't apply to this PR.

Screenshots/Videos

Android: HybridApp

Android: mWeb Chrome

iOS: HybridApp

iOS: mWeb Safari

MacOS: Chrome / Safari

web.mp4

bernhardoj · 2026-02-27T07:42:44Z

src/languages/es.ts

        queuedToSubmitViaDEW: 'en cola para enviar a través del flujo de aprobación personalizado',
+        failedToAutoSubmitViaDEW: (reason: string) => `no ha podido enviar este informe mediante <a href="${CONST.SELECT_WORKFLOWS_HELP_URL}">retrasar envíos</a>. ${reason}`,
+        failedToSubmitViaDEW: (reason: string) => `no ha podido enviar este informe. ${reason}`,
+        failedToAutoApproveViaDEW: (reason: string) => `no ha podido aprobar mediante <a href="${CONST.CONFIGURE_EXPENSE_REPORT_RULES_HELP_URL}">workspace rules</a>. ${reason}`,


Before approving, have we confirmed the translation? Also, is it expected not translating the "workspace rules"?

Oh good catch for workspace rules, that's a bad copy/paste. I'm confirming the rest of the translation internally but let's not hold the PR on that, it's a minor thing we can adjust later if needed.

francoisl · 2026-02-27T08:36:34Z

Updated again.

bernhardoj

LGTM

melvin-bot · 2026-02-27T13:09:05Z

@mollfpr Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

melvin-bot · 2026-02-27T13:09:08Z

🎯 @bernhardoj, thanks for reviewing and testing this PR! 🎉

An E/App issue has been created to issue payment here: #83681.

Conflicts: src/languages/de.ts src/languages/fr.ts src/languages/it.ts src/languages/ja.ts src/languages/nl.ts src/languages/pl.ts src/languages/pt-BR.ts src/languages/zh-hans.ts

github-actions · 2026-03-02T14:21:15Z

🚧 @mollfpr has triggered a test Expensify/App build. You can view the workflow run here.

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🧪🧪 Use the links below to test this adhoc build on Android, iOS, and Web. Happy testing! 🧪🧪
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OSBotify · 2026-03-02T14:27:46Z

✋ This PR was not deployed to staging yet because QA is ongoing. It will be automatically deployed to staging after the next production release.

OSBotify · 2026-03-02T23:03:29Z

🚀 Deployed to staging by https://github.com/mollfpr in version: 9.3.28-0 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

lanitochka17 · 2026-03-03T15:06:07Z

This PR is failing because of issue ##84043

The issue is reproducible in: Web

OSBotify · 2026-03-04T03:18:17Z

🚀 Deployed to staging by https://github.com/mollfpr in version: 9.3.30-0 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

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🚀 Deployed to production by https://github.com/blimpich in version: 9.3.30-3 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

francoisl added 2 commits February 25, 2026 16:26

Make auto-submit DEW error messages appear from concierge, edit error…

bbd8076

… message

Use prefix string whether error was with harvesting or not

d9cd6f6

melvin-bot bot assigned francoisl Feb 26, 2026

francoisl added 5 commits February 25, 2026 18:00

Use same pattern for approve errors

8af6dc2

Make auto-approve error actions show from Concierge, update how messa…

d14f1e3

…ge is shown

Add missing es translation

dedb6e2

Fix style

eeb117e

Add missing translations

fb912b9

Coming from `npx ts-node ./scripts/generateTranslations.ts --compare-ref=main` since GH action wasn't working

bernhardoj reviewed Feb 26, 2026

View reviewed changes

francoisl added 3 commits February 26, 2026 10:30

Use const vars instead of let

369a8e5

Move DEW action logic to `ReportActionsUtils.getReportActionMessageFr…

21493fd

…agments()`

Add tests

c23a10d

francoisl added 2 commits February 26, 2026 11:04

Merge branch 'main' of github.com:Expensify/App into francois-dew-aut…

8c34f16

…o-submit-error-from-concierge

Fix prettier

c689c7f

francoisl commented Feb 26, 2026

View reviewed changes

francoisl marked this pull request as ready for review February 26, 2026 19:06

francoisl requested review from a team as code owners February 26, 2026 19:06

melvin-bot bot requested review from huult and joekaufmanexpensify and removed request for a team February 26, 2026 19:06

melvin-bot bot removed the request for review from a team February 26, 2026 19:06

francoisl removed the request for review from huult February 26, 2026 19:06

bernhardoj reviewed Feb 27, 2026

View reviewed changes

francoisl added 2 commits February 26, 2026 21:31

Use correct variables in getReportActionMessageFragments

0a93604

Update tests

49268b5

francoisl dismissed joekaufmanexpensify’s stale review via 49268b5 February 27, 2026 05:37

bernhardoj reviewed Feb 27, 2026

View reviewed changes

Fix incorrect Spanish translation

1562f06

francoisl force-pushed the francois-dew-auto-submit-error-from-concierge branch from 2fd3758 to 1562f06 Compare February 27, 2026 08:21

bernhardoj approved these changes Feb 27, 2026

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melvin-bot bot requested a review from mollfpr February 27, 2026 13:09

melvin-bot bot mentioned this pull request Feb 27, 2026

Payment issue for E/App PR#83517 #83681

Closed

Fix conflicts

b189402

Conflicts: src/languages/de.ts src/languages/fr.ts src/languages/it.ts src/languages/ja.ts src/languages/nl.ts src/languages/pl.ts src/languages/pt-BR.ts src/languages/zh-hans.ts

mollfpr approved these changes Mar 2, 2026

View reviewed changes

mollfpr merged commit bf6f684 into main Mar 2, 2026
34 checks passed

mollfpr deleted the francois-dew-auto-submit-error-from-concierge branch March 2, 2026 14:19

OSBotify mentioned this pull request Mar 2, 2026

Deploy Checklist: New Expensify 2026-03-02 #83947

Closed

This was referenced Mar 3, 2026

[$250] Expense - DEW submit actions show different content when copied #84037

Open

[DEW in NewDot] [$250] Expense - Second Concierge report action missing and expense still approvable #84043

Closed

	failedSubmitReason = wasSubmittedViaHarvesting ? translate('iou.failedToAutoSubmitViaDEW', failedSubmitReason) : translate('iou.failedToSubmitViaDEW', failedSubmitReason);
	const message = getOriginalMessage(action)?.message ?? translate('iou.error.genericCreateFailureMessage');
	const failedSubmitReason = wasSubmittedViaHarvesting ? translate('iou.failedToAutoSubmitViaDEW', message) : translate('iou.failedToSubmitViaDEW', message);

	function getReportActionMessageFragments(translate: LocalizedTranslate, action: ReportAction): Message[] {
	if (isOldDotReportAction(action)) {
	const oldDotMessage = getMessageOfOldDotReportAction(translate, action);
	const html = isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.SELECTED_FOR_RANDOM_AUDIT) ? Parser.replace(oldDotMessage) : oldDotMessage;
	return [{text: oldDotMessage, html: `<muted-text>${html}</muted-text>`, type: 'COMMENT'}];
	}

	if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.ROOM_CHANGE_LOG.UPDATE_ROOM_DESCRIPTION)) {
	const message = getUpdateRoomDescriptionMessage(translate, action);
	return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];
	}

	if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.ROOM_CHANGE_LOG.UPDATE_ROOM_AVATAR)) {
	const message = getRoomAvatarUpdatedMessage(translate, action);
	return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];
	}

	if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.POLICY_CHANGE_LOG.UPDATE_DESCRIPTION)) {
	const message = getWorkspaceDescriptionUpdatedMessage(translate, action);
	return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];
	}

	if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.REIMBURSED)) {
	const message = getReportActionMessageText(action);
	return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];
	}

	if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.RETRACTED)) {
	const message = translate('iou.retracted');
	return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];
	}

	if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.REOPENED)) {
	const message = translate('iou.reopened');
	return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];
	}

	if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.TRAVEL_UPDATE)) {
	const message = getTravelUpdateMessage(translate, action);
	return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];
	}

	if (isConciergeCategoryOptions(action) \|\| isConciergeDescriptionOptions(action)) {
	const message = getReportActionMessageText(action);
	return [{text: message, html: message, type: 'COMMENT'}];
	}

	if (isActionOfType(action, CONST.REPORT.ACTIONS.TYPE.DYNAMIC_EXTERNAL_WORKFLOW_ROUTED)) {
	const message = getDynamicExternalWorkflowRoutedMessage(action, translate);
	return [{text: message, html: `<muted-text>${message}</muted-text>`, type: 'COMMENT'}];
	}

	const actionMessage = action.previousMessage ?? action.message;
	if (Array.isArray(actionMessage)) {
	return actionMessage.filter((item): item is Message => !!item);
	}
	return actionMessage ? [actionMessage] : [];
	}

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francoisl commented Feb 26, 2026 •

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