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[NO QA] Update PAYMENT_VIA_EXPENSIFY.md #85267

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deetergp merged 1 commit into from
Mar 13, 2026
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[NO QA] Update PAYMENT_VIA_EXPENSIFY.md #85267

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21 changes: 4 additions & 17 deletions contributingGuides/PAYMENT_VIA_EXPENSIFY.md
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Expand Up @@ -11,27 +11,14 @@ Contributors are eligible to be paid via Expensify 18 months after they were ass
After approval it can take between 1 business day and a week, depending on the country and service you use.

## For issues with deposits
If you're having an issue with the deposit, ie. a report gets _stuck_ in a state like Approved, start a chat with Concierge. Ask them to create a Github issue using [this template](https://github.com/Expensify/Expensify/issues/new?template=MISSING_REIMBURSEMENT_TEMPLATE.md). Provide as many details below as possible
If you're having an issue with the deposit, ie. a report gets _stuck_ in a state like Approved, start a chat with Concierge to ask for help. Provide as many details below as possible

### Please provide the following details:
> - Report ID:
> - Reimbursement ID:
> - Amount of reimbursement:
> - Date reimbursement was initiated:
> - Date reimbursement was expected:
> - Last 4-digits of the deposit account:
>
> ### Is the missing reimbursement international (CAD > CAD, USD > GBP, etc.) or domestic?
>
> ### If this is an international reimbursement, please provide the following details
> - Location of reimbursement account (AUD, CAD, GBP, EUR, USD)
> - Location/currency of deposit account
>
> ### Have you received reimbursements to the connected deposit account successfully in the past?
> - Yes or No
>
> ### Please select which option best describes the scenario:
> - The recipient connected a deposit account that was closed
> - The recipient entered the bank details incorrectly when connecting their deposit account
> - The recipient entered the correct bank details, but the reimbursement is still missing
> - Something else (please describe below)
> - Location of reimbursement account
> - Have you received reimbursements to the connected deposit account successfully in the past?

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