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[Bug Report: API Field Missing] Missing attachments field in calls. #258

@Fahad-Habib

Description

@Fahad-Habib

🐛 Describe the Bug

When calling the Get message by message id API, the response does not contain the attachments field for the call recordings (in case the messageType is TYPE_CALL). Even when calling the Get messages by conversation id, the attachments field is missing for the call recordings.

📍 API Endpoint

https://services.leadconnectorhq.com/conversations/messages/:id

✅ Expected Behavior

The API should return the attachments array as well containing the call recording URL.

💻 Screenshots or Code Samples

{
    "message": {
        "id": "MfL6JLayiNdO84E2V3bc",
        "direction": "outbound",
        "status": "completed",
        "type": 1,
        "locationId": "7lApucujEM8HfQP1IhfS",
        "contactId": "9HKMGUXQqklLCDpAj3z9",
        "conversationId": "LTWfrzzbn51NpdQxoZJG",
        "dateAdded": "2026-02-16T19:52:33.288Z",
        "dateUpdated": "2026-02-16T19:53:17.731Z",
        "userId": "58PwVuNW0aMEyMuuecZY",
        "source": "app",
        "meta": {
            "call": {
                "duration": 37,
                "status": "completed"
            }
        },
        "altId": "CA56ee93d85c952ef314f944a6762ba8d4",
        "from": "+18135346987",
        "to": "+13528577787",
        "messageType": "TYPE_CALL"
    },
    "traceId": "34a59315-fbe7-4b5d-b391-ea8c715c8678"
}

Product Area

conversations

📋 Use Case

We need this field to be able to accurately sync the GHL conversation with our CRM.

🚨 Why Should This Be Prioritized?

This should be prioritised because it is blocking our synchronisation of GHL conversations with our CRM.

🧠 Additional Context

No response

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    bug-missing-api-fieldSomething isn't working in the Highlevel API or fields are missing in the API Endpoints.conversationsprocessed

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