[Feature New API] Endpoint to update message details/attachments

[kylercarlson]

🌟 Describe the Feature

Currently, there is no way to edit an existing message other than using the endpoint to update the status. Our use case is we need to add an attachment to an existing message.

🚀 Justification

The Upload File Attachments endpoint doesn't do what it should do. Depsite being under the "Messages" accordion in the docs, it doesn't actually relate to messages at all. The only parameters are conversationId, locationId, and attachmentUrls.

The only way to currently add attachments to a message is to do it during the creation. However, some cases (such as third party call recordings) won't be available until after the call is complete.

https://highlevel.stoplight.io/docs/integrations/cd0f7973ec1b6-upload-file-attachments

📝 Suggestions

Really, just an endpoint to update any of the message fields by message ID would be the most broad approach.

Product Area

conversations

[ravi-des]

Hi @kylercarlson https://highlevel.stoplight.io/docs/integrations/cd0f7973ec1b6-upload-file-attachments this is used to upload files to a conversation it can be a recording of a call and you can upload it post the call is done.

We are not supporting an upload attachment to an already existing message with in a conversation If you can elaborate your use case it would help it prioritisation.

[kylercarlson]

Sure.

In our case, we subscribe to the webhook events from a third party phone service. We receive the event that a call is started, so we create a new incoming/outgoing for whatever contact is calling/being called. This message is added as type "Call" with status "pending" or "answered", whatever.

When the call completes, we get another webhook even from the phone service indicating the call has finished. This either includes the call recording, or we will get another event when the recording is available. Either way, we UPDATE that original message that the status is now "completed", and would like to attach that recording to the message as well, instead of adding another message just to add the recording. We already have an endpoint to update a message's status, it makes no sense that we can't also add attachments or update some other details.

Edit: To clarify, we are integrating multiple third party phone services, and adding more supported in our app each week. This isn't just a one-off issue, most services deliver the call data through multiple webhooks as different events occur.

[varungarg-highlevel]

Added a new API to cater to this request-
Link