General troubleshooting tips
Before logging an issue please check that:
If none of this fixes your issue, tell us about the problem you are experiencing or the feature you'd like to request.
Required information
In order to help us sort your issue, we ask that you provide the following information:
If appropriate, please enable Debug mode and Log to disk in Advanced tab and replicate your bug, then attach the AerialLog.txt file (You can access this file through the Advanced tab).
Description of issue / Feature request
I used a manual location for my cache videos, and I downloaded the videos manually with the links in tvos10.json.
But when I open the preference of Arial, the video list still show + icon button rather than ↓.
The preview window play videos using Network rather than cached files.
Here's the screenshot of my cache files.

Here's the screenshot of my Aerial preferences.

This is the AerialLog:
20:40:50 : UI logToDisk: true
20:42:11 : <AerialView: 0x7fc4ec61ee80> AVPlayerItemPlaybackStalledNotification name = AVPlayerItemPlaybackStalledNotification, object = Optional(<Aerial.AerialPlayerItem: 0x600000060880, asset = <AVURLAsset: 0x600000060780, URL = streaming://sylvan.apple.com/Videos/comp_DB_D011_C010_PSNK_DENOISE_v19_SDR_PS_20180914_SDR_2K_AVC.mov>>), userInfo = nil
21:01:31 : <AerialView: 0x7fc4ec61ee80> AVPlayerItemPlaybackStalledNotification name = AVPlayerItemPlaybackStalledNotification, object = Optional(<Aerial.AerialPlayerItem: 0x600000060880, asset = <AVURLAsset: 0x600000060780, URL = streaming://sylvan.apple.com/Videos/comp_DB_D011_C010_PSNK_DENOISE_v19_SDR_PS_20180914_SDR_2K_AVC.mov>>), userInfo = nil
21:03:33 : <AerialView: 0x7fc4ec61ee80> AVPlayerItemPlaybackStalledNotification name = AVPlayerItemPlaybackStalledNotification, object = Optional(<Aerial.AerialPlayerItem: 0x600000060880, asset = <AVURLAsset: 0x600000060780, URL = streaming://sylvan.apple.com/Videos/comp_DB_D011_C010_PSNK_DENOISE_v19_SDR_PS_20180914_SDR_2K_AVC.mov>>), userInfo = nil
21:03:38 : <AerialView: 0x7fc4ec61ee80> played did reach end
21:03:38 : <AerialView: 0x7fc4ec61ee80> notification: name = AVPlayerItemDidPlayToEndTimeNotification, object = Optional(<Aerial.AerialPlayerItem: 0x600000060880, asset = <AVURLAsset: 0x600000060780, URL = streaming://sylvan.apple.com/Videos/comp_DB_D011_C010_PSNK_DENOISE_v19_SDR_PS_20180914_SDR_2K_AVC.mov>>), userInfo = nil
21:03:38 : <AerialView: 0x7fc4ec61ee80> observeValue Optional("readyForDisplay")
21:03:38 : <AerialView: 0x7fc4ec61ee80> Setting player for all player layers in []
21:03:38 : shouldRestrictByDayNight : true (night)
21:03:38 : initvideocache
21:03:38 : <AerialView: 0x7fc4ec61ee80> streaming video (not fully available offline) : https://sylvan.apple.com/Videos/comp_GMT329_113NC_396B_1105_ITALY_v03_SDR_FINAL_20180706_SDR_2K_AVC.mov
21:03:38 : <AerialView: 0x7fc4ec61ee80> observing current item <Aerial.AerialPlayerItem: 0x600000136de0, asset = <AVURLAsset: 0x6000001369a0, URL = streaming://sylvan.apple.com/Videos/comp_GMT329_113NC_396B_1105_ITALY_v03_SDR_FINAL_20180706_SDR_2K_AVC.mov>>
21:03:38 : <AerialView: 0x7fc4ec61ee80> playing next video for player Optional(<AVPlayer: 0x6000002689f0>)
21:03:38 : AssetLoaderDelegate deinit
21:03:39 : Processsing contentInformationRequest
21:03:39 : expected content length: 103228938 type:com.apple.quicktime-movie
21:03:39 : Processsing contentInformationRequest
21:03:39 : expected content length: 103228938 type:com.apple.quicktime-movie
21:03:44 : connectionDidFinishLoading
21:03:45 : <AerialView: 0x7fc4ec61ee80> observeValue Optional("readyForDisplay")
21:03:45 : locale.languageCode en
General troubleshooting tips
Before logging an issue please check that:
If none of this fixes your issue, tell us about the problem you are experiencing or the feature you'd like to request.
Required information
In order to help us sort your issue, we ask that you provide the following information:
If appropriate, please enable
Debug modeandLog to diskinAdvancedtab and replicate your bug, then attach theAerialLog.txtfile (You can access this file through the Advanced tab).Description of issue / Feature request
I used a manual location for my cache videos, and I downloaded the videos manually with the links in tvos10.json.


But when I open the preference of Arial, the video list still show
+icon button rather than↓.The preview window play videos using Network rather than cached files.
Here's the screenshot of my cache files.
Here's the screenshot of my Aerial preferences.
This is the AerialLog:
20:40:50 : UI logToDisk: true
20:42:11 : <AerialView: 0x7fc4ec61ee80> AVPlayerItemPlaybackStalledNotification name = AVPlayerItemPlaybackStalledNotification, object = Optional(<Aerial.AerialPlayerItem: 0x600000060880, asset = <AVURLAsset: 0x600000060780, URL = streaming://sylvan.apple.com/Videos/comp_DB_D011_C010_PSNK_DENOISE_v19_SDR_PS_20180914_SDR_2K_AVC.mov>>), userInfo = nil
21:01:31 : <AerialView: 0x7fc4ec61ee80> AVPlayerItemPlaybackStalledNotification name = AVPlayerItemPlaybackStalledNotification, object = Optional(<Aerial.AerialPlayerItem: 0x600000060880, asset = <AVURLAsset: 0x600000060780, URL = streaming://sylvan.apple.com/Videos/comp_DB_D011_C010_PSNK_DENOISE_v19_SDR_PS_20180914_SDR_2K_AVC.mov>>), userInfo = nil
21:03:33 : <AerialView: 0x7fc4ec61ee80> AVPlayerItemPlaybackStalledNotification name = AVPlayerItemPlaybackStalledNotification, object = Optional(<Aerial.AerialPlayerItem: 0x600000060880, asset = <AVURLAsset: 0x600000060780, URL = streaming://sylvan.apple.com/Videos/comp_DB_D011_C010_PSNK_DENOISE_v19_SDR_PS_20180914_SDR_2K_AVC.mov>>), userInfo = nil
21:03:38 : <AerialView: 0x7fc4ec61ee80> played did reach end
21:03:38 : <AerialView: 0x7fc4ec61ee80> notification: name = AVPlayerItemDidPlayToEndTimeNotification, object = Optional(<Aerial.AerialPlayerItem: 0x600000060880, asset = <AVURLAsset: 0x600000060780, URL = streaming://sylvan.apple.com/Videos/comp_DB_D011_C010_PSNK_DENOISE_v19_SDR_PS_20180914_SDR_2K_AVC.mov>>), userInfo = nil
21:03:38 : <AerialView: 0x7fc4ec61ee80> observeValue Optional("readyForDisplay")
21:03:38 : <AerialView: 0x7fc4ec61ee80> Setting player for all player layers in []
21:03:38 : shouldRestrictByDayNight : true (night)
21:03:38 : initvideocache
21:03:38 : <AerialView: 0x7fc4ec61ee80> streaming video (not fully available offline) : https://sylvan.apple.com/Videos/comp_GMT329_113NC_396B_1105_ITALY_v03_SDR_FINAL_20180706_SDR_2K_AVC.mov
21:03:38 : <AerialView: 0x7fc4ec61ee80> observing current item <Aerial.AerialPlayerItem: 0x600000136de0, asset = <AVURLAsset: 0x6000001369a0, URL = streaming://sylvan.apple.com/Videos/comp_GMT329_113NC_396B_1105_ITALY_v03_SDR_FINAL_20180706_SDR_2K_AVC.mov>>
21:03:38 : <AerialView: 0x7fc4ec61ee80> playing next video for player Optional(<AVPlayer: 0x6000002689f0>)
21:03:38 : AssetLoaderDelegate deinit
21:03:39 : Processsing contentInformationRequest
21:03:39 : expected content length: 103228938 type:com.apple.quicktime-movie
21:03:39 : Processsing contentInformationRequest
21:03:39 : expected content length: 103228938 type:com.apple.quicktime-movie
21:03:44 : connectionDidFinishLoading
21:03:45 : <AerialView: 0x7fc4ec61ee80> observeValue Optional("readyForDisplay")
21:03:45 : locale.languageCode en