Is there a way to download WAV files?

[Sandy247]

I want to be able to download wav files that are listed under the Recordings section of a report. In the report output from the SDK, under the Recordings section, I get a string with the duration of the recording and not the recording itself (eg: 06:33:49(0:35)). Is there a way to actually get the wav files for the recordings? I see a method named addPromptWavInline, but it's request and response parameters are not very well documented. Thanks in advance.

[royjanik]

Years later, and I would also like to know this. I can run the report just fine, but can't seem to actually get the recording. Same with email transcripts.

[jsteel715]

addPromptWavInline is for prompts, not recordings. Currently, there is no API endpoint to download recordings. The company I work for saves all recordings to an STP server and we can write code to get recordings there (this also helps preserve recordings for more than the 30 days Five9 makes them available.