New pending SMS not send notification email

[EricPoonXYZ]

Hi,
I tested the SMS with Twilio, inbound and outbound working fine, but the pending SMS didn't send the notification email, other messages from the website "Visitor" working fine, I want to receive every pending message email notification. Please help

Eric

[remdex]

Your issue way unclear to understtand about what you are talking exactly and what is your scenario you are trying to make and in what cirucstamces it works and in what not...

Please rephrase your issue with exact steps to reproduce.

[EricPoonXYZ]

Hi,
The new incoming SMS message was delivered to pending chat but no email notification. but if I post a message from my live helper chat website, also pending chat but I got a "New chat request" email notification.

[EricPoonXYZ]

Hi,

The picture shows the pending chats, I only received an email notification for the Visitor message but not an SMS message.

Eric

[remdex]

There is no such functionality as SMS alert.

[EricPoonXYZ]

Hi,
Do you mean no such notification functionality for pending chat messages from SMS? and the email notification is only for Visitor messages from the website?
Eric