NethVoice: Improve Usability and Introduce “Administrator-Light” Role with 2FA

[andrea-marchionni]

Description

The NethVoice interface needs a full redesign to improve usability, simplicity, and immediacy, while introducing new management capabilities.
Key goals include creating an intermediate admin level — “Administrator-Light” (or “Superuser”) — that allows customers or company representatives to manage specific settings autonomously, without accessing critical configurations.

The redesign should also include:

• Two-Factor Authentication (2FA) for enhanced security across all privileged roles
• Rebranding capabilities, allowing customization of logo, color scheme, and company name to better adapt NethVoice to different customers’ identities

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Main Goals

• Redesign the UI and UX of NethVoice for improved usability and clarity
• Introduce the Administrator-Light role with limited operational permissions
• Implement Two-Factor Authentication (2FA) for all admin and superuser roles
• Enable Rebranding / White Label capabilities (custom logo, colors, product name, company name)
• Simplify navigation and configuration flows
• Modernize design consistency, iconography, and responsiveness

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Administrator-Light Role Features

• Edit users’ mobile phone numbers (impacting NethCTI states)

• Configure phone ringtones

• Enable or disable DND (Do Not Disturb) for other users

• Access a real-time dashboard displaying:

  • Extension status (available / busy / DND)
  • Line status
  • Active queues or ongoing calls

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Interface Improvements

• Modern, consistent, and responsive UI design

• Simplified and intuitive workflows

• Mobile-friendly layout

• Clear feedback for actions (success, error, warning)

• Unified terminology and iconography across all modules

• Quick access to essential features and live system status

• Integrated 2FA authentication and session management

• Rebranding options for administrators to customize:

  • Application logo
  • Primary/secondary color palette
  • Brand name and welcome text

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Expected Benefits

• Increased autonomy for customers and team supervisors
• Reduced workload for system administrators
• Stronger security through 2FA
• Flexible white-label solution adaptable to customer branding
• Modernized, faster, and more user-friendly interface
• Improved visibility and control of users, lines, and extensions