NethVoice: metrics to be stored #7652
Description
Description:
To improve observability, troubleshooting, and resource planning, NethVoice monitoring should be extended to track both usage and configuration metrics across installations. This will provide greater visibility into how NethVoice is deployed and used in real-world environments, supporting better product decisions and customer support.
Metrics to be collected
Installations & Infrastructure
- Number of installations of NethVoice Proxy (community/enterprise)
- Number of NethVoice installations (community/enterprise)
- Number of NethVoice nodes
- Number of internal and external account providers
Users & Accounts
- Number of users configured per NethVoice instance
- Distribution of users across installations (e.g., how many NethVoices have 10 users, 50 users, etc.)
Telephony & Routing
- Number of VoIP trunks added (with trunk type)
- Number of physical gateways configured
- Number of incoming routes
- Number of outbound routes
CTI & Devices
- Number of NethVoice CTI profiles used
- Number of groups
- Number of users with NethVoice CTI configured
- Number of physical phones added (with model/type)
- Number of custom devices configured
- Number of Web Phones added
Apps & Integrations
- Number of NethVoice Apps configured and active
- Number of NethLink instances configured and active
- Number of customer cards configured
- Number of streaming sources configured
- Number of parameterized URLs configured
- Number of Phone lines and announcements configured
- Number of NethVoice Hotel modules configured
Call Handling Features
- Number of IVRs configured
- Number of CQRs configured
- Number of queues configured
- Number of ring groups configured
APIs & Keys
- Number of Deepgram API Keys configured
Usage Metrics
- Daily call volume
- Total calls processed
Benefits:
- Improved observability across installations
- Easier troubleshooting and capacity planning
- Better understanding of feature adoption
- Data-driven prioritization for future development