NethAI integration backend: Generative AI for call response #7693
Description
Integrate Generative AI capabilities into NethVoice to enable intelligent, automated call responses.
This feature would enhance user experience by understanding speech, processing audio, and generating natural, context-aware replies.
Detailed Description
The goal is to add support for:
- Speech understanding – recognize and interpret caller intent through voice input.
- Audio processing – handle and analyze voice data efficiently.
- Automated responses – use generative AI to create real-time, human-like spoken replies.
This would allow NethVoice to act as a smart virtual assistant, capable of:
- Answering frequently asked questions automatically.
- Routing calls intelligently based on intent.
- Providing 24/7 automated support.
- Reducing manual call handling workload.
Use Cases
- Automated customer service or IVR systems.
- AI-driven call routing for departments or agents.
- Integration with CRM for context-aware responses.
- Multilingual support using AI translation and voice synthesis.
Additional Context
Exposing internal APIs to allow NethVoice services to directly call AI functions (speech-to-text, intent detection, response generation, TTS, etc.) and third-party web services.