[Bug]: In v5, the Subscription Status does not change to 'Subscribed'.

[kishibata]

What happened?

In v5, even if permission is granted on the OS notification permission dialog, the Subscription Status does not change to 'Subscribed.'

Steps to reproduce?

1. Turn off notification settings on the device.
2. Launch the app.
3. In the OS permission dialog for notifications, grant permission.

What did you expect to happen?

At the moment when permission is granted on the OS notification permission dialog, the Subscription Status changes to 'Subscribed.'

OneSignal Android SDK version

5.0.5

Android version

13

Specific Android models

Pixel 6a : Android14
Pixel ４ : Android13

Relevant log output

No response

Code of Conduct

• I agree to follow this project's Code of Conduct

[emawby]

@kishibata Thank you for reaching out I have not been able to reproduce this. If possible could you share verbose logs when permission is granted so that we can try to debug this behavior?

[kishibata]

@emawby
Thank you for your confirmation. I will share the logs at the following link.

https://docs.google.com/document/d/11Z1-UFyvUOGAmuZhiXKFPDdsFSc7TJKahRRue3-C9Q8/edit?usp=sharing

[kishibata]

@emawby
any update on this issue?

[emawby]

Hello @kishibata thank you for the reminder. We believe we know the root cause of the issue and are working on a fix, but unfortunately it has not been resolved yet. To confirm our investigations have you noticed this happening if you don't call "Login" for the device? You may need to logout/reinstall to remove the cached user.

[kishibata]

@emawby
Hello, and thank you for reaching out. I appreciate your update. I'm not entirely clear on the meaning of 'Login for the device'. Could you kindly provide more information or clarification about its significance in this context? Your assistance in understanding this matter is greatly appreciated. Thank you.

[gabriserra]

Hi everyone. I am using v5 and had the very same issue as @kishibata. As soon as the prompt button is clicked, the Android notification prompt is visualized, but the Subscription status remains as "not granted".

[cleawrence]

Hi everyone. I am using v5 and had the very same issue as @kishibata @gabriserra . the subscription remains as not granted

[kishibata]

Hello @emawby
Could you please provide any updates on the status of this issue?

[kk-atom]

Same here. I thought maybe 6 months after version 5.x release I can finally migrate, but nope. Back to version 4.x.
You should listen for android.permission.POST_NOTIFICATIONS permission and update status accordingly.

[marvin-hris]

owh common i got this issue too, doesnt work for android 14, any update from one signal?
i'm using flutter by the way

[sebastinto]

Experiencing the same issue after migration using version 5.1.7.

We ask for the notification permission without using the OneSignal SDK (i.e. without calling OneSignal.Notifications.requestPermission()). After the permission has been granted, OneSignal.Notifications.permission remains false. If OneSignal.Notifications.requestPermission() is called after the permission has been granted OneSignal.Notifications.permission is then set to true. Unfortunately, this is not reflected in the Subscription Status.

Calling OneSignal.Notifications.requestPermission() before the permission is granted and granting the permission via the system dialog also does not update the Subscription Status.

This happens after deleting data & cache or with a fresh install.

[marvin-hris]

try this one signal update issue for android or flutter

[sebastinto]

try this one signal update issue for android or flutter

Unfortunately this did not work for me. :'(

[cleawrence]

This is what i did to work it for me.
In build gradle
Kotlin version = 1.9.10
Upgrade your gradle version to 8.4
change your version to classpath 'gradle.plugin.com.onesignal:onesignal-gradle-plugin:0.14.0' in build gradle
onesignal version in build gradle app implementation 'com.onesignal:OneSignal:5.1.5'
dont forget to add firebase messaging i.e implementation 'com.google.firebase:firebase-messaging:23.4.1' (necessary for onesignal to work correctly).

[sebastinto]

classpath 'gradle.plugin.com.onesignal:onesignal-gradle-plugin:0.14.0'

FWIW, the gradle plugin seems to be deprecated