Simple Presta Contact

simpleprestacontact is a PrestaShop support module that replaces the plain contact flow with structured ticket handling. Customers can select a support area, browse FAQ content, open a dynamic form, create a ticket, and continue the conversation with attachments. Back office operators can manage the full lifecycle from a dedicated support workspace.

Core Features

• Support areas or departments with custom icons
• FAQ-driven dynamic forms
• Ticket creation with unique code and secure token
• Customer and operator replies in a threaded conversation
• Attachment handling for ticket creation and replies
• Back office ticket list with status and assignment workflow
• Internal statuses for operational support stages
• Quick replies for faster handling
• Customer ticket history in the account area
• Optional Google reCAPTCHA and basic rate limiting

Compatibility

• PrestaShop 1.7.8.0 or newer
• Source declares compatibility up to 9.99.99
• Requires a standard PrestaShop module installation inside modules/

Repository Layout

• simpleprestacontact.php: main module class and hooks
• classes/: module ObjectModel classes
• controllers/front/: front office controllers and AJAX endpoints
• controllers/admin/: back office management controllers
• sql/: install and uninstall SQL scripts
• views/: Smarty templates, CSS, JavaScript, vendor assets
• mails/: customer and operator email templates
• translations/: module translations
• docs/: user guide and screenshots
• uploads/areas/: bundled default department icons

Installation

1. Copy the simpleprestacontact folder into your shop modules/ directory.
2. Open PrestaShop Back Office.
3. Go to Module Manager.
4. Search for Simple Presta Contact.
5. Install the module.

During installation the module creates:

• custom database tables for tickets, messages, FAQs, form fields, quick replies, statuses, and logs
• back office tabs for ticket and configuration management
• default support areas
• default reusable form fields
• custom front routes for contact and ticket access

Functional Overview

Front Office

• Customer opens the module contact page
• Customer selects a support area
• Related FAQs are shown dynamically
• A FAQ can expose a tailored form
• Submitting the form creates a ticket and initial message
• Customer can review the ticket thread and reply later

Back Office

• Operators access a dedicated ticket list
• Tickets can be assigned to employees
• Internal statuses can be applied
• Quick replies help standardize support responses
• FAQ, areas, and field definitions are managed from dedicated sections

Front Routes

The module registers SEO routes similar to:

• assistance-contact-us
• assistance-tickets
• assistance-ticket

Actual URLs depend on language, route configuration, and URL rewrite settings in the target shop.

Included Documentation

• User guide HTML: docs/simpleprestacontact-user-guide-en.html
• User guide PDF: docs/simpleprestacontact-user-guide-en.pdf
• Screenshots: docs/screenshots/

Support the Project

If this module is useful for your store or saves you time, you can support its development with a donation:

• PayPal: https://paypal.me/gabrielecontiello

GitHub Packaging Notes

This standalone copy has been prepared for source control:

• local metadata files removed
• runtime customer uploads removed
• uploads/tickets/ ignored through .gitignore
• source structure kept intact for direct module packaging

Development Notes

• Runtime ticket attachments are stored under uploads/tickets/ and should never be committed
• Bundled icons in uploads/areas/ are part of the distributable module
• Review shop-specific branding, translations, and email copy before publishing a public release
• If you publish the module, verify that the chosen license matches the actual ownership and distribution intent

Source Metadata

• Module name: simpleprestacontact
• Current version in source: 1.0.1
• Author declared in source: GCustom