Live Chat isn't showing on the website

[pradsdev]

Description:

Rocket.Chat window isn't showing up.

Server Setup Information:

• Version of Rocket.Chat Server: 0.65.0
• Operating System: Mac OS X High Sierra
• Deployment Method(snap/docker/tar/etc): Docker version 18.03.1-ce, build 9ee9f40
• Number of Running Instances: 4
• DB Replicaset Oplog: Present
• Node Version: v10.2.1
• mongoDB Version: 3.2

Steps to Reproduce:

1. Installed Rocket.Chat through docker-compose using https://rocket.chat/docs/installation/docker-containers/docker-compose/.
2. Enabled livechat option(followed official documentation)
3. Copied and pasted the widget snippet on to my website

Expected behavior:

Rocket.Chat livechat window

Actual behavior:

Rocket.Chat livechat window is not showing up

Relevant logs:

console log:
(livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:63)
Uncaught TypeError: r._launchConnection is not a function
at new e (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:63)
at new t (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65)
at Object.c.connect (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65)
at client_convenience.js (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65)
at k (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:7)
at e (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:7)
at client.js (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65)
at k (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:7)
at e (livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:7)
at livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65
e @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:63
t @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65
c.connect @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65
client_convenience.js @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65
k @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:7
e @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:7
client.js @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65
k @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:7
e @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:7
(anonymous) @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65
(anonymous) @ livechat.js?_dc=a21eea6acefc5ed6836549f02e278df65ac1416c:65

[carloshperes]

I'm having the same problem...

[carloshperes]

Hi everybody,

For me the way was to follow the steps of this link https://hub.docker.com/_/rocket.chat/

And now it works!
=D

[gnat42]

@carloshperes what steps? What's the difference? That seems to just setup the docker instances. shouldn't docker-compose create a similar setup?

[pradsdev]

@RocketChatApp Please update the docker-compose file and the official documentation.

@gnat42 docker-compose example code uses mongo 3.2. And the following link setup uses mongo 3.0. https://hub.docker.com/_/rocket.chat/

@carloshperes please share us the docker-compose.yml if you've.

[cmonjeau]

Hi,

I have exactly the same problem since my upgrade to version 0.65.0.

[rmundel]

Same problem here after snap automagically updated from 0.64 to 0.65.

[gnat42]

So I changed the docker-compose to use mongo:3.0 but there is no change. Also I have a hard time understanding how a change in the DB version would affect a Javascript include. It seems to me that either I'm missing some javascript dependency or the nginx proxy isn't returning something rocket chat requires...

[gnat42]

I can confirm that specifying 0.64.2 for the rocket chat docker image version and the live chat js integration works.

[stevenhfotofix]

Same issue, upgrade from 0.64.1 to 0.65.0 now kills the live chat with the same error in the ticket - CentOS Linux release 7.2.1511, Ansible deployment (nothing to do with Docker)

[sampaiodiego]

guys, we're aware of the issue and we expect to have a fix for 0.65.1 which will be released today.

[rmundel]

Sweet!