email notifications on DM even when disabled

[sinteur]

I had a complaint from a user who told me email notifications for direct mentions were being sent despite it being disabled in profile. I checked mongo, and here's what's in the database:

{ "_id" : "...",
"emails" : [ { "address" : "REDACTED", "verified" : true } ],
"settings" : { "preferences" : { "emailNotificationMode" : "disabled", },
}

Looks like something is ignoring that preference.

[TwizzyDizzy]

Hi @sinteur,

This might a duplicate of #8568

Also: please be kind and adhere to the issue template (the text you removed when opening this bug) in order to help friendly community members to help you more effectively. :)

Cheers
Thomas

[karlprieb]

Hey @sinteur witch Rocket.Chat version are you using? I can't reproduce this error on develop branch.

[sinteur]

It's been happening since early .56 versions, and still happens on 0.59.6. Note that it's not happening with ALL users. I'm not ruling out a database corruption of some sort, so if there's specific queries you'd like to see the results of let me know

[mddvul22]

We are seeing this in 0.59.6. I assume from reading #8568 that this issue is resolved in 0.60?

[gabrielloberg]

Still an issue on 0.62.1

[dadada3000]

Still an issue on 0.62.2

[gdelavald]

This one seems very tricky to reproduce.
@DmitryApollonov @gabrielloberg @mddvul22 @sinteur any other details that could help us tracking down the issue?
User preference and room settings in which they were mentioned that triggered the email would help a lot, please report here if you have that information. Thanks!