[IMPROVE] Start storing Livechat department within rooms#11733
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sampaiodiego merged 10 commits intodevelopfrom Aug 21, 2018
Merged
[IMPROVE] Start storing Livechat department within rooms#11733sampaiodiego merged 10 commits intodevelopfrom
sampaiodiego merged 10 commits intodevelopfrom
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# Conflicts: # packages/rocketchat-livechat/client/views/app/tabbar/visitorHistory.js # packages/rocketchat-livechat/server/lib/Livechat.js # packages/rocketchat-livechat/server/methods/getInitialData.js # packages/rocketchat-livechat/server/methods/registerGuest.js
# Conflicts: # packages/rocketchat-livechat/.app/client/views/register.js
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Closes #11618
This PR brings several improvements related to the Livechat departments.
Now, when the visitor chooses a specific department on Livechat register form or using Livechat iFrame API, the department's
idwill be stored within theLivechat Room.This implementation also aims to provide departments data to new Livechat Admin. Dashboards, which are been implemented in our Livechat GSoC project.
Other issue detected during this implementation is fixed. The issue was related to Livechat visitor history, which is displayed on Rocket.Chat side and provides a list of visitor's oldest chats. If the agent attempted to access an old chat that wasn't served by the logged agent, the
Roomdata wasn't available in theirChatRoomclient collection. Because of this we will only display older chats that have been served by the current user/agent.