[IMPROVE] Ignore agent status when queuing incoming livechats via Guest Pool#13818
Merged
renatobecker-zz merged 5 commits intodevelopfrom Mar 22, 2019
Merged
[IMPROVE] Ignore agent status when queuing incoming livechats via Guest Pool#13818renatobecker-zz merged 5 commits intodevelopfrom
renatobecker-zz merged 5 commits intodevelopfrom
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renatobecker-zz
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MarcosSpessatto
previously approved these changes
Mar 21, 2019
mrsimpson
reviewed
Mar 22, 2019
…fication to online agents.
MarcosSpessatto
approved these changes
Mar 22, 2019
Merged
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Closes #12033
Currently, the incoming livechats(inquiries) are redirected only to online agents, so if an agent is not online and goes online after the arrival of the livechat(inquiry), they will not be able to take the chat because it will not appear in the queue.