[NEW] Assign new Livechat conversations to bot agents first#15315
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renatobecker-zz wants to merge 28 commits intodevelopfrom
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[NEW] Assign new Livechat conversations to bot agents first#15315renatobecker-zz wants to merge 28 commits intodevelopfrom
renatobecker-zz wants to merge 28 commits intodevelopfrom
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Depends on #14626
This PR adds a new setting to define the routing of new conversations to Bot Agents first, regardless of the current Routing method algorithm.
Botrole before finding for other regular Agents. Also, the Livechat service status will stay online when the feature is activated and there is, at least, one Bot Agent available.