[NEW] Open the Visitor Info panel automatically when the agent enters an Omnichannel room#16496
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renatobecker merged 5 commits intodevelopfrom Feb 18, 2020
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Feb 6, 2020
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Hi. Is there any configuration I could use if I don't want this to be the default behavior? Thanks |
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Hi @arielc387. No, there is no configuration to change the default behavior. We are open to accepting contributions from the community, so feel free to propose and submit any improvement regarding this matter. |
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Closes #3694
In order to improve the agent experience when attending
Omnichannelconversations, theVisitor Infopanel will be open automatically when the agent enters anOmnichannelroom.We got a lot of requests to implement it, so now this will be the default behavior of the feature.