[EE] Omnichannel monitors not authorized to view departments#22048
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renatobecker merged 2 commits intodevelopfrom May 17, 2021
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[EE] Omnichannel monitors not authorized to view departments#22048renatobecker merged 2 commits intodevelopfrom
renatobecker merged 2 commits intodevelopfrom
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@renatobecker This PR looks good. I tested the above scenario with and a without this PR. earlier the monitor was getting a |
murtaza98
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By design, users with
livechat-monitorsrole might be able to deal with all departments associated withunitsthey're monitoring, but currently, Omnichannel Monitors are not authorized to view any department.This is happening because the permission
manage-livechat-departmentsis not granted tolivechat-monitorsrole.Proposed changes (including videos or screenshots)
Issue(s)
Steps to test or reproduce
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