[NEW][ENTERPRISE] Introduce Load Rotation routing algorithm for Omnichannel#22090
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renatobecker merged 3 commits intodevelopfrom May 20, 2021
Merged
[NEW][ENTERPRISE] Introduce Load Rotation routing algorithm for Omnichannel#22090renatobecker merged 3 commits intodevelopfrom
renatobecker merged 3 commits intodevelopfrom
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Proposed changes (including videos or screenshots)
This PR introduces a new Auto Chat Distribution (ACD) algorithm for Omnichannel: Load Rotation.
The algorithm distributes chats to agents one by one, which means that when a new chat arrives, the agent with the oldest routing assignment time will be selected to serve the chat, regardless of the number of chats in progress each agent has.
Issue(s)
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