[FIX] Broken navigation from Directory to Omnichannel contact center

[Aman-Maheshwari]

• I have read the Contributing Guide.
• I have signed the CLA.
• Lint and unit tests pass locally with my changes
• I have added tests that prove my fix is effective or that my feature works (if applicable)
• I have added necessary documentation (if applicable)
• Any dependent changes have been merged and published in downstream modules

Proposed changes (including videos or screenshots)

Fixes the broken navigation from directory to omnichannel contact center.

Before

before_navigation_dir_CC.mp4

After

after_navigation_dir_CC.mp4

Issue(s)

#23534

Steps to test or reproduce

Mentioned in the issue

Further comments

[tiagoevanp]

The root of the problem is not solved by this PR.
Different solution in: #23691