Registration Fee Options Not Shown When Moved From Wait List

[JDShuman]

Description

We have a registration set up that has a "zero cost" registration, but a required fee is included to select one of two pricing options. We also have a wait list enabled. We had a person added to the wait list that we were able to move over to the registrant list, sent the notification to finalize their registration. When they reached the registration page to complete their information, there were no additional registrant fields to complete (by design) and the fee options were not displayed.

Actual Behavior

The registrant is shown the final "review registration" page prior to selecting any fee options (as expected).

The person received the notification email with the link to complete their registration. The registration has a $0.00 cost, but should have a required fee field to select a cost tier for the event. The registrant was directed to a page with the final registraiton instructions and a "finish" button:

The fee options were never shown to the registrant, resulting in no opportunity to pay the minimum required cost for the event.

Expected Behavior

After the person clicks the link in the notification email to complete their registration, I would expect the required fee option to be shown to the registrant before they see the fianl "Review Registration" page regardless of whether any additional registrant forms or registration forms are required.

Steps to Reproduce

• Set up a new registration template with a $0.00 cost, a required fee (configured as shown below), a wait list enabled, and all registrant fields required prior to entering the wait list.

• Set up a new registration instance with a maximum capacity of 1
• Add a registrant to the instance
• Register yourself for the waitlist (or a test user that has a valid email account to which you have access)
• Move yourself (or the test user) from the wait list to the registrant list (and send the notification email)
• Open the notification email and follow the link to complete your registration
• Click "Finish" to complete your registration
• You will not have been asked to select your fee option

I wasn't sure I could replicate this on the demo site since the wait list notification email is a required step. I'll be happy to test on a fresh install if there is a way to navigate that step?

Issue Confirmation

• Perform a search on the Github Issues to see if your bug is already reported.
• Reproduced the problem on a fresh install or on the demo site.

Rock Version

V17.5

Client Culture Setting

en-US

[chead4]

@JDShuman Hi Jason We haven’t been able to reproduce the issue so far. To help with our investigation, could you try recreating it on the Prealpha site?

[JDShuman]

Hey @chead4 I'm working on building this out on the Prealpha site now, but found another possible bug in the process. I created a test user account to log in and complete the form after setting the person fields to "Use Current Value", and they did not pre-fill on the form. Should I open a new bug report for that?

This did issue was resolved by adding "Ask if in same family" with "Show family members" checked, but I would expect the fields to pre-fill current person values if the form fields have "Use current value" selected?

I was able to reproduce the issue, and narrow down which piece of the puzzle was "breaking" the experience. We have a signature document on the registration instance in question, and as soon as I added a signature document to the flow in the Prealpha site, it also broke.

In event registration, look under the "General" category for the "Bug Test" template/instance. Add a registrant to the wait list, and use the "Wait LIst tab to move them to a full registrant. Check the box for sending an email to expand the email preview, then copy the link back to the registration and paste it into a private browser window.

If the box gets wiped before you can test with the existing template/instance, use the steps outlined in the original report, but make sure to select a required signature document when creating the template.

Let me know if I can provide any more info to help you reproduce the issue. Thanks for taking time to look into this.

[chead4]

@JDShuman Thank you so much for getting back to me - I was able to recreate the issue. In regards to the second issue mentioned, please go ahead and create a Git Hub issue.

[JDShuman]

Thanks, @chead4 After taking a closer look, I believe the other issue is "working as intended," but it caught me off guard. I had the "Registrants in Same Family" set to "no" so that it didn't show any "family information" on the registration page, but that seems to disable the feature to pre-fill the fields since it's assuming that the registrant would not be related to the person filling out the form (let alone be the same person). That was my misunderstanding. Thanks again for taking a closer look at the wait list transition feature. We appreciate the work you and your team put in to keep Rock running smoothly!