I'm thinking something that shows the number (and name if available) of the current caller (or the last caller if they're not on the phone) and allows them to enter/update their name, any details about the person and (in a separate field) details about their call. Caller name and info about them should get saved to the database, and the call description should be set as a session variable in FreeSWITCH (which will be stored in the CDR)