This repository provides code samples and patterns for integrating social media messaging platforms with Amazon Connect Chat. Each use case demonstrates common integration patterns with complete implementations using AWS CDK.
| Use Case | Description | Type |
|---|---|---|
| Facebook Messenger Integration | Bidirectional messaging between Facebook Messenger and Amazon Connect Chat. Handles inbound customer messages and outbound agent responses with session management and attachment support. | CDK Python |
| Instagram DM Integration | Bidirectional messaging between Instagram Direct Messages and Amazon Connect Chat. Handles inbound customer messages and outbound agent responses with session management and attachment support. | CDK Python |
| X (Twitter) DM Integration | Bidirectional messaging between X (Twitter) Direct Messages and Amazon Connect Chat. Handles inbound customer DMs and outbound agent responses with session management and attachment support. | CDK Python |
If you want to deploy any of these use cases, unless stated otherwise, follow this General Guide to deploy using CDK.
If you want to test these use cases, unless stated otherwise, follow this guide: General Prerequisites for Amazon Connect
See CONTRIBUTING for more information.
This library is licensed under the MIT-0 License. See the LICENSE file.
Please refer to the CONTRIBUTING document for further details on contributing to this repository.